BASSEM MAHAMOUD
Dubai,UAE
Summary
VISION Driven by the ethos that quality is the pinnacle of advertising, I am committed to excellence in an industry where precision is paramount.
My dedication to service is unwavering, ensuring that each guest experiences a moment that is both unforgettable and impeccably delivered. With 15 years of experience in the hotel sector, I bring a blend of professional service and a personal touch, with a keen eye for detail and a deep understanding of individual expectation
My approach is forward-thinking, always anticipating industry trends without ever sacrificing quality, which is instrumental in cultivating a base of forever loyal clients. I possess a customer-focused mindset, am continuously evolving, and celebrate diverse cultures while embracing challenges. These are the core assets I offer to contribute to the success and growth .
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work history
Bars&Restaurants Manager
The Cascades Golf Resort, SPA & Thalasso Hurghada
Hurgada, Egypt
08.2021 - 09.2025
- THE CASCADES GOLF, SPA & THALASSO Elevated on the highest point of the Somabay in charge of 10 Bars&Restaurants
- Oversaw daily operations of bars and restaurants, ensuring exceptional customer service standards.
- Coordinated inventory management processes to maintain stock levels and minimise wastage effectively.
- Evaluated customer feedback to identify areas for improvement and enhance overall guest satisfaction.
- Facilitated staff training, resulting in better customer service.
Director Of Operations
Cresent Group
Doha, Qatar
04.2020 - 04.2021
- Generally, as Director of Operations my responsibility was making the plans for the growth and profitability of the company. This role include expense control, staff management and department supervision
- Led development and implementation of operational strategies to enhance efficiency across multiple departments.
- Managed resource allocation and workforce planning to optimise productivity and operational performance.
- Mentored and trained team members fostering a culture of continuous improvement and professional growth.
Senior Restaurant & Bar Manager
Hilton Doha
Doha, Qatar
08.2016 - 04.2020
- As manager for NO 1 Club &lounge( SOCIETY) in Hilton Doha which my responsibility to achieve 38% : 40% from the total of the hotel F&B Targe
- Developed and implemented training programmes for staff, enhancing service standards and team performance.
- Collaborated with culinary team to create seasonal menus, aligning offerings with guest preferences and trends.
- Analysed customer feedback and operational metrics, identifying areas for improvement and implementing necessary changes.
- Mentored junior managers and staff, sharing expertise and fostering a culture of continuous improvement within the team.
Restaurant & Bar, Beach Manager
Waldorf Astoria Rak
Ra's al Khayyam, United Arab Emirates
09.2014 - 08.2016
- I'm in charge of three outlet and 28 stuff and everything related to my outlet (sub layers, uniform, hiring, promotions plans...)
- Managed daily operations of restaurant and bar ensuring excellent customer service.
- Developed and implemented marketing strategies to attract new customers and increase brand awareness.
- Resolved customer complaints promptly to maintain positive relationships and service reputation.
Restaurant & Bar, Beach Assistant Manager
Waldorf Astoria Rak
Ra's al Khayyam, United Arab Emirates
06.2014 - 09.2014
- I'm in charge of three outlets (Italian restaurant pool and beach). Responsible for proactively soliciting and managing group and transient sales opportunities. Managing the hotel's segment sales effort
- Monitored sales performance regularly adjusting strategies as required.
- Improved customer service by implementing new procedures and protocols.
Beach Club Assistant Manager
Blue Marlin Ibiza UAE
Abu Dhabi, United Arab Emirates
01.2016 - 06.2016
- Located on the beach of Ghantoot Al Jazira Island Hotel, Blue Marlin opens its doors for the first time away from its infamous home, Ibiza
- Coordinated staff schedules and training sessions to enhance team performance.
- Oversaw inventory management and procurement of supplies for beach club activities.
Nasimi Beach Bar and Restaurant Assistant Manager
Atlantis The palm jumeirah
Dubai, United Arab Emirates
09.2011 - 01.2016
- Assisted in managing daily operations of bar and restaurant to ensure exceptional guest experiences.
- Oversaw inventory management and procurement processes to guarantee availability of stock and supplies.
- Developed and implemented operational procedures to enhance efficiency and streamline service delivery.
Team Leader Bar &Loppy lounge
Hyatt Regency Sharm El Sheikh, Egypt
Sharm El Sheikh
07.2008 - 09.2011
- Helping with the implementation and managing of Daily Operation, Guest Service and Experience aspect of all Facilities.
Education
Bachelors Degree - Business management
Cairo University
Cairo 01.2000 - 01.2004
Skills
- Leadership
- Focus Training
- Communication
- Financial Management
Languages
English
Fluent
Arabic
Native
Timeline
Bars&Restaurants Manager
The Cascades Golf Resort, SPA & Thalasso Hurghada
08.2021 - 09.2025
Director Of Operations
Cresent Group
04.2020 - 04.2021
Senior Restaurant & Bar Manager
Hilton Doha
08.2016 - 04.2020
Beach Club Assistant Manager
Blue Marlin Ibiza UAE
01.2016 - 06.2016
Restaurant & Bar, Beach Manager
Waldorf Astoria Rak
09.2014 - 08.2016
Restaurant & Bar, Beach Assistant Manager
Waldorf Astoria Rak
06.2014 - 09.2014
Nasimi Beach Bar and Restaurant Assistant Manager
Atlantis The palm jumeirah
09.2011 - 01.2016
Team Leader Bar &Loppy lounge
Hyatt Regency Sharm El Sheikh, Egypt
07.2008 - 09.2011
Bachelors Degree - Business management
Cairo University
01.2000 - 01.2004