Shiv Kapoor

Goal-oriented hospitality leader with 14 years experienced in running profitable restaurants with proven success in building reputation for quality and service. Specializes in Pre-opening establishments using proven leadership, planning and problem-solving abilities. Motivated to enhance profits and continuously improve service delivery with high level of guests & staff satisfaction. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits.

• Managed to close the year 2021 with an increase of 18.5% extra revenue vs budget (AED18, 583,221 to AED 22,013,635) for the F&B Department in Intercontinental Dubai Marina with overall profitability of 23.8%.
• Consistently supporting & managing to achieve F&B budget of 2022 & exceeded YTD budget by 150K.
• Exceeded the overall guest satisfaction score for Breakfast by 2.59% in the year 2021 (82.59% vs 80%).
• Exceeded colleague heartbeat survey score by 18%(91% vs 73%) in year of 2022 which was one of the highest score achieved in InterContinental Marina.
• Successfully did opening of Grand Plaza Movenpick Media City Hotel on March 1st, 2019, and assisted in bringing up the hotel at #6 on Trip Advisor with more than 50 % reviews from Bytes restaurant and breakfast operation.
• Bytes restaurant was nominated in “Making the breakfast great competition” by Movenpick in July 2019 because of a 94 trustyou score.
• Exceeded Vivaldi's Budget by 7.12% (AED 411,939 to AED 441,300) during the absence of the restaurant manager in Feb 2016.
• Managed to close the year 2017 with a 1.26% GOP increase vs year 2016 (20.72 % vs 19.46) and Increased GOP by 14.85%
• In the year 2016 vs the year 2015 (19.45% vs 4.62%).
• Managed Vivaldi's operation & received the Best Italian restaurant in GCC award in 2016 from Food and Travel and received appreciation letters from hotel GM for my dedication and hard work during the absence of the restaurant manager.

• Basic level of Wine Training from WSET Awards from International wines and spirit centre Bermondesy, London.
• French Hospitality course A1.1 From Eton Institute, Dubai.
• Certified member of the Internal Quality Service (LRA) auditor's team in Grosvenor House.
• Certified PIC Level 3 & Basic Food and Hygiene .
• Elementary Food Hygiene certificate from The Royal Environmental Health Institute of Scotland.
• Certified Departmental Trainer (Train the Trainer) and completed other supervisory skill trainings like Up selling, Complain & Situation handling and Effective Communication & Essential of management from talent development and brand excellence team Grosvenor House-The luxury collection.
• Certified Fire Fighter (Basic Level).
• Certified First Aider (Basic plus CPR, AED & First Aid for Adults).

• Globetrotter & Epicure
• Sufi & Panjabi music
• Fitness fanatic
• Driving