Bassem Ashraf Afifi Ahmed

· Engage with customers through inbound and outbound calls to understand their

financial needs and provide tailored solutions.

· Communicate effectively with customers via email, WhatsApp chats, and other

digital channels to address inquiries, resolve issues, and offer personalized

assistance.

· Conduct regular follow-ups with customers to ensure their needs are met and

provide ongoing support.

· Convey brand information to customers and respond to questions/inquiries that arise.

· Responsible for daily/monthly sales targets.

· Investigate and address competitors' activities.

· Undertake training on the firm's markets and products, and improve on selling skills.

· Match sales opportunities that cover other products involving various sales

representatives.

• Engage with customers through inbound and outbound calls to understand their financial needs and provide tailored solutions.
• Communicate effectively with customers via email, WhatsApp chats, and other digital channels to address inquiries, resolve issues, and offer personalized assistance.
• Conduct regular follow-ups with customers to ensure their needs are met and provide ongoing support.
• Convey brand information to customers and respond to questions/inquiries that arise.
• Responsible for daily/monthly sales targets.
• Investigate and address competitors' activities

• Engage with customers through inbound and outbound calls to understand their financial needs and provide tailored solutions.
• Communicate effectively with customers via email, WhatsApp chats, and other digital channels to address inquiries, resolve issues, and offer personalized assistance.
• Conduct regular follow-ups with customers to ensure their needs are met and provide ongoing support.
• Convey brand information to customers and respond to questions/inquiries that arise.
• Responsible for daily/monthly sales targets.

• Engage with customers through inbound and outbound calls to understand their financial needs and provide tailored solutions.
• Communicate effectively with customers via email, WhatsApp chats, and other digital channels to address inquiries, resolve issues, and offer personalized assistance.
• Welcome customers to the customer center and solve their inquiries
• Handle customer complaints and provide solutions to their problems
• Sell The products and services and ensure proper collection of required documents
• Coordinate with other departments to solve customers' complaints
• Support Customer Center team to achieve their KPIs

• Engage with customers through inbound and outbound calls to understand their financial needs and provide tailored solutions.
• Communicate effectively with customers via email, WhatsApp chats, and other digital channels to address inquiries, resolve issues, and offer personalized assistance.
• Oversees day-to-day operation
• Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
• Motivate team members
• Answers team member questions, helps with team member problems and oversees team member work for quality and guideline compliance
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking