BASU DEO JOISY

• Supervised end-to-end cargo operations, ensuring compliance and operational excellence.
• Negotiated contracts and pricing, maintaining competitive positioning and profitability.
• Developed cargo sales strategies for IL-76 freighter operations, driving revenue growth.
• Reviewed shipping documents for accuracy and adherence to international regulations.
• Oversee load planning to maximize aircraft utilization and maintain operational safety.
• Coordinated with airlines and freight forwarders to manage shipment bookings and ensure timely, accurate delivery
• Secured new business with freight forwarders and cargo agents, optimising heavy cargo loads.
• Collaborate closely with GHAs, ramp teams, load control, and airline HQ to ensure seamless cargo operations.
• Ensure compliance with airline SOPs, IATA regulations, ICAO standards, and local airport authority requirements.
• Coordinated GHA activities to guarantee seamless execution of cargo deliveries.

Achievements:

• Successfully launched a new India market, attaining 100% sales target in 2022, while managing full operational responsibility for IL-76/B747 cargo handling, special shipments, and coordination with GHAs and airline stakeholders.
• Managed major movements ex HKG-SVO in collaboration with Etihad Airways.

Managed regional sales and daily cargo operations with focus on customer retention, precise load planning, and seamless GCC trucking logistics, driving operational efficiency and business growth.

• Key Responsibilities:
• Developed and executed regional sales strategies that expanded market share, strengthened customer acquisition, and boosted overall revenue performance.
• Analyzed market trends to inform strategic decisions and align sales strategies with company goals.
• Led high-priority special cargo operations including AVI, aircraft engines, and sensitive shipments, coordinating closely with HQ to ensure compliance, safety, and seamless end-to-end execution.
• Collaborated closely with GHA (Dnata) to ensure precise and compliant cargo build-up, meeting load plans, safety standards, and airline requirements.
• Ensured all documentation (UWS, manifests, AWBs) was accurate and compliant.
• Handled and resolved discrepancy reports (MSCA, FDCA, undelivered cargo) with accuracy and urgency, ensuring timely corrective action and maintaining shipment integrity.
• Planned and coordinated the safe, accurate, and efficient loading of B747 freighter aircraft, ensuring full compliance with load plans, weight & balance, and safety regulations.
• Oversaw compliance with safety regulations and industry standards during cargo handling.
• Collaborate closely with GHAs, ramp teams, load control, and HQ to ensure seamless operations.

Achievements:

• Improved operational efficiency and on-time performance by optimizing load planning, enhancing coordination with GHA and HQ, and reducing cargo discrepancies across stations through proactive issue resolution.
• Managed and strengthened relationships with key clients, securing long-term partnerships and driving sustained business growth.

• Started as cargo assistant and rapidly promoted to Team Leader. Led operations for cargo build-up and loading, ensuring safety, compliance, and time precision in handling incoming and outgoing shipments.
• Key Responsibilities:
• Managed daily operations of warehouse team to ensure efficient cargo handling.
• Supervise cargo buildup and breakdown.
• Trained new team members on safety protocols and operational procedures.
• Supervise freight loading and provide resources as per crew requirement.
• Coordinate with different airlines and provide instruction to cargo agents.
• Optimised workflow processes to enhance productivity and minimise delays.
• Conducted regular safety audits to maintain compliance with regulatory standards.
• Provided leadership and support to team members during high-pressure situations.

Achievements:

• Bronze Medal Award for exceptional performance.
• Best Service Awards from 3 major airlines.
• Promoted to Team Leader in under 2 years.