Begaiym Keneshbekova
Rove Hotels
Dubai,UAE
3
Languages
4
years of professional experience
Empathetic, multi-lingual customer service and hospitality professional with 3+ years of experience across international digital support and premium hotel operations. Adept at managing high-volume client relations, effectively resolving complex inquiries, handling crisis situations, and maintaining high satisfaction ratings. Highly motivated to deliver seamless, world-class customer experiences within the Emirates Group.
Work History
Food and beverage assistant
1 Year 5 Months- Managed hosting and seating charts for 700+ guests per shift, ensuring seamless entry.
- Handled daily cash and credit transactions securely with flawless financial reporting.
- Operated as a Barista, preparing premium coffee beverages efficiently under fast-paced conditions.
- Consistently achieved monthly upselling targets through attentive, high-quality table service.
- Completed a 120-hour cross-training program within the Hotel Finance Department.
Online Customer Service Representative
10 Months- Provided high-quality remote customer support via live chats and calls, resolving inquiries regarding accounts, refunds, and deliveries.
- Managed conflict resolution effectively, maintaining a professional and empathetic tone under pressure to maximize satisfaction ratings.
Customer Service & Operations Specialist
7 Months- Delivered face-to-face customer service to a high volume of clients, handling orders, processing returns, and verifying identities.
- Resolved customer complaints on-site with exceptional diplomacy and speed, turning stressful situations into positive experiences.
Education
Master's degree - Economics
Bachelor's degree - Economics
Skills
Guest Relations & Front-of-House Hosting
High-Volume & Fast-Paced Operations (up to 700 guests)
Conflict Resolution & Crisis Management
Cross-Cultural Communication
POS Systems
Cash Handling & Reconciliations
Barista Operations & Hospitality Standards
Time Management & Multitasking
Completed a 120-hour cross-training program within the Hotel Finance Department
gaining hands-on experience in financial operations.
Languages
English
Fluent
Russian
Native
Kyrgyz
Native
Timeline
Food and beverage assistant
Rove Hotels
06.2025 - CurrentRead More
Online Customer Service Representative
Ozon
06.2024 - 04.2025Read More
Customer Service & Operations Specialist
Ozon
10.2022 - 05.2023Read More
Kyrgyz National University
Bachelor's degree from Economics
Read More
RUDN University & Kyrgyz National University
Master's degree from Economics
Read More