BEJOLLY T BALAN
Calicut
Summary
Dedicated professional with a strong foundation in customer service and effective communication. Skilled in active listening, complaint handling, and problem solving, ensuring exceptional customer relationship building. Proficient in telephone etiquette, email communication, and data entry, with a keen attention to detail. Demonstrates excellent time management and multitasking abilities while maintaining a professional attitude. Adept at using Microsoft Word & Excel to enhance productivity. Committed to leveraging skills in teamwork to achieve organisational goals.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
CUSTOMER SUPPORT REPRESENTATIVE
SETTLIN
2023.11 - 2024.12
* Assisted customers with property-related inquiries through phone calls, emails, and chat support.
* Provided detailed information about real estate projects, property listings, pricing, and services.
* Maintained strong customer relationships by addressing concerns and resolving issues promptly.
* Coordinated with sales and operations teams to ensure smooth customer onboarding and property transactions.
* Scheduled property visits and followed up with prospective clients regarding their requirements.
* Handled customer documentation and maintained accurate records in CRM systems.
* Responded to customer complaints professionally and ensured timely resolution.
* Guided clients through buying, selling, and rental processes.
* Monitored customer feedback and contributed to improving service quality.
* Achieved high customer satisfaction by delivering exceptional support and communication.
Customer Support Representative
SOS CHILDREN’S VILLAGE OF INDIA
2021.10 - 2023.08
* Delivered exceptional customer support through phone, email, and chat, ensuring a seamless member experience.
* Assisted customers with membership enrollment, renewals, upgrades, cancellations, and account-related inquiries.
* Explained membership plans, pricing structures, discounts, and promotional offers to help customers select suitable fitness packages.
* Educated members on additional benefits and features included in memberships, such as group classes, personal training sessions, fitness assessments, and digital fitness programs.
* Resolved customer concerns and service-related issues promptly while maintaining high customer satisfaction levels.
* Coordinated with sales, operations, and fitness center teams to ensure timely resolution of customer requests.
* Processed membership payments, refunds, and account modifications accurately in accordance with company policies.
* Maintained detailed records of customer interactions and service requests using CRM systems.
* Handled escalated customer cases professionally and followed up to ensure complete issue resolution.
* Supported customer retention initiatives by building strong relationships and promoting value-added services.
* Consistently achieved service quality, response time, and customer satisfaction targets.
* Gathered customer feedback and contributed to continuous improvement of service processes and member experience.
Education
B.Com with Finance -
GOVT. ARTS & SCIENCE COLLEGE
MEENCHANDA, CALICUT 2016.01 - 2019.01
Plus Two - undefined
KENDRIYA VIDYALAYA, NO.2
GOVINDAPURAM, CALICUT 2016.01 -
SSLC - undefined
KENDRIYA VIDYALAYA, NO.2
GOVINDAPURAM, CALICUT 2011.01 - 2013.01
Skills
- Customer Service
- Effective Communication
- Active Listening
- Complaint Handling
- Problem Solving
- Telephone Etiquette
- Email Communication
- Data Entry
- Time Management
- Teamwork
- Multitasking
- Microsoft Word & Excel
- Professional Attitude
- Customer Relationship Building
ACHIEVEMENTS/AWARDS
Secured 2nd position in Calligraphy-Hindi in 2011., Won 3rd prize in Table-Tennis (under-17) in 2012., Secured 2nd position in English-Calligraphy in 2012., Won 2nd prize in 200 meters & 400 meters race in 2014., Attained 1st position in 4x100 meters relay in 2014., Attained 2nd position in Table-Tennis in 2014., Secured 1st position in Table-Tennis(under-19) in 2014.
EXTRA & CO-CURRICULAR ACTIVITIES
Participated in Smrithivanam Painting Competition, hosted by V.K.Krishna Menon Smrithivanam. Samrakshana Samithi Eravathukunnu in 25th November 2012. Participated in Problem Solving Assessment Class held by Central Board of Secondary School, Delhi in January 2015. Part of National Level Sports Competition, conducted by KVS Ahmedabad 2015. Participated in Smrithivanam Painting Competition, hosted by V.K.Krishna Menon Smrithivanam. Samrakshana Samithi Eravathukunnu in 25th November 2012. Participated in Problem Solving Assessment Class held by Central Board of Secondary School, Delhi in January 2015. Part of National Level Sports Competition, conducted by KVS Ahmedabad 2015.
DECLARATION
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Languages
English
Beginner
Timeline
CUSTOMER SUPPORT REPRESENTATIVE
SETTLIN
2023.11 - 2024.12
Customer Support Representative
SOS CHILDREN’S VILLAGE OF INDIA
2021.10 - 2023.08
B.Com with Finance -
GOVT. ARTS & SCIENCE COLLEGE
2016.01 - 2019.01
Plus Two - undefined
KENDRIYA VIDYALAYA, NO.2
2016.01 -
SSLC - undefined
KENDRIYA VIDYALAYA, NO.2
2011.01 - 2013.01