BENAS SULAYMAN
customer service and flight attendant
Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
15
15
years of professional experience
7
7
Certifications
Work History
Train Attendant
Deutsche Bahn
10.2016 - 12.2022
- Fostered a positive atmosphere onboard by engaging with passengers in a friendly and approachable manner.
- Provided timely and accurate information about train schedules, travel routes, and connecting services to passengers.
- Improved overall passenger experience by maintaining clean and comfortable train cars throughout the journey.
- Managed emergency situations calmly and efficiently, ensuring the safety of all passengers on board.
Flight Attendant
WDL Private Airline
03.2014 - 03.2015
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Resolved passenger conflicts and medical emergencies during flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Flight Attendant
Fly Dubai
11.2010 - 11.2013
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Concierge Officer
Dubai Festival Centre Al Futtaim Group
03.2008 - 07.2009
- Assisted guests with reservations at popular restaurants, shows, or events in the area, creating memorable experiences during their stay.
- Continuously updated knowledge on local events and attractions to provide accurate information and recommendations to guests.
- Provided expert recommendations for local attractions, dining options, and entertainment venues based on individual guest interests.
- Maintained a welcoming atmosphere by greeting visitors and providing personalized assistance upon arrival.
- Organized transportation arrangements for guests, ensuring punctuality and convenience during their stay.
Education
Secondary School Certificate -
Heinrich Boell Gesamtschule, Germany
Dortmund ,GermanySkills
First Aid & Emergency Care
Quality Customer Service
Communication and customer service,
Dependability,
Punctuality,
Tasks management,
Proactive,
Administrative Expert,
Friendly & Outgoing,
Decisive & Mindful,
Microsoft Office
Certification
Flight Safety Training, GCAA, 2010
Languages
Arabic
Advanced (C1)
German
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Train Attendant
Deutsche Bahn
10.2016 - 12.2022
Flight Attendant
WDL Private Airline
03.2014 - 03.2015
Flight Attendant
Fly Dubai
11.2010 - 11.2013
Concierge Officer
Dubai Festival Centre Al Futtaim Group
03.2008 - 07.2009
Secondary School Certificate -
Heinrich Boell Gesamtschule, Germany
Flight Safety Training, GCAA, 2010
First Aid Certification, Fly Dubai, 2010
Flight Safety Training, FAA International Aviation Safety Assessment Category 1 Europe, 2014
First Aid Certification, FAA International Aviation Safety Assessment Category 1 Europe, 2014
Safety and Emergency Procedures Proficiency Certificate, Fly Dubai, 2010
Safety and Emergency Procedures Proficiency Certificate, Deutsche Bahn, 2016
First Aid Certification, Deutsche Bahn, 2016
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