Bharath Kumar
Experienced Cabin Crew
Dubai
Summary
Accomplished Flight Attendant offering over 6 years in domestic and international commercial airline industry and 10 years in Hotel industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Having an out going personality, good inter-personal skills and ability to work in a multi-national team environment with confidence. I can utilize my experience, knowledge and skill set to ensure customer satisfaction and prove myself as an asset to the organization.
Overview
17
17
years of professional experience
16
16
years of post-secondary education
6
6
Certifications
4
4
Languages
Work History
F&B Assistant Venue Manager
Aspire Katara Hospitality, FIFA World Cup 2022
Doha
2022.05 - 2023.01
- Assisted the AKH Catering Project Team in planning and implementation of the catering requirements across the FIFA World Cup 2022 event.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated strong organizational skills, leadership skills in managing projects from concept to completion.
- Applied effective time management techniques to meet tight deadlines.
Assistant Catering Manager
EXPO 2020 Dubai
Dubai
2021.07 - 2022.04
- Representing the Operational Support Services Department, serving as a Experienced Customer service expert in menu design, safe handling procedures, HACCP and other food safety protocols.
- Designed catering packages to increase sales and customer experience.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Senior Cabin Crew Member
Etihad Airways
Abu Dhabi
2014.12 - 2020.06
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Assisted with carry-on baggage storage, and delivered onboard announcements.
- Performed safety duties,maintained standards throughout the flight.
- Verified aircraft and passenger compliance with policies,regulations and safety guidance.
- Performed routine safety and compliance checks according to GCAA and Etihad airways regulations.
- Managed Business class, first class crew and planning the service flow and provided world class flight service with passion.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights and monitored cabin during flights .
- Used excellent customer service skills and offered personalized assistance to children, elderly and passengers with special needs.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Assistant Restaurant Manager
Hotel Grosvenor House/Le Royal Meridien by Marriot Hotels
Dubai
2012.03 - 2014.11
- Managed team of up to 26 restaurant staff, maintaining exceptional customer service and quality standards.
Restaurant F&B Operations Supervisor
Hard Rock Café International
Bangalore
2011.01 - 2012.02
Restaurant F&B Operations Supervisor
Hard Rock Café
Hyderabad
2009.08 - 2010.11
Senior F&B Associate
Hotel Fortune kences
Tirupathi
2008.07 - 2009.08
F&B Service Associate
Hotel Ramee Guestline
Tirupathi
2007.07 - 2008.06
Customer Service Trainee
The Grand Hotel / Ramee Guest line
Agra
2005.09 - 2007.06
Education
BBA - Hospitality and Tourism Management
Pace Group of Institutions
Hyderabad, India 2004.05 - 2007.05
WSET Level 2 - Wines & spirits
Emirates Academy
Dubai, UAE 2013.05 - 2013.09
High School Diploma -
Sri Vidhyanikethan School
Tirupati, India 1991.06 - 2004.04
Skills
Personalized Customer Service
Time Management
Problem Solving
Team Management
Stress Tolerance
Excellent in Verbal and written communication
Analytical and Critical Thinking
Emergency Response
Flexible and Friendly
Attention to Detail
Positive attitude
Interpersonal skills
Accomplishments
- FIFA Appreciation Award from Amir of Qatar for F&B- Clusters Management.
- Outstanding performance Award from Aspire Katara hospitality FIFA.
- Recognized by customers for my Hospitality and Colleagues for leadership skills.
- Awarded with 5 years Dedicated service certificate Etihad airways
- Part of Etihad airways Cabin Crew for winning the World’s leading Airlines 2015, Middle East’s Leading Cabin Crew 2019 and also received SKYTRAX AWARD for "WORLD'S BEST BUSINESS CLASS AIRLINE".
- TOP Seller for Duty free Sales for several consecutive months.
- F&B Service professional of the year Grosvenor House Grammy awards Dubai 2012.
- Ambassador of the month Grosvenor House Dubai 2012.
- Best Employee of the month Hard Rock Cafe, Bangalore and Hyderabad
- Star supervisor of the month Hard Rock Café, Bangalore.
- Highest Up seller, Retail seller, Food seller Award Hard Rock Cafe, Hyderabad & Bangalore
Trainings
- General safety and Aviation Security,
- First aid and Aviation Health
- Firefighting and Dangerous Goods
- Medical Emergency
Certification
Information Security Awareness Refresher
Timeline
F&B Assistant Venue Manager
Aspire Katara Hospitality, FIFA World Cup 2022
2022.05 - 2023.01
Assistant Catering Manager
EXPO 2020 Dubai
2021.07 - 2022.04
Senior Cabin Crew Member
Etihad Airways
2014.12 - 2020.06
WSET Level 2 - Wines & spirits
Emirates Academy
2013.05 - 2013.09
Assistant Restaurant Manager
Hotel Grosvenor House/Le Royal Meridien by Marriot Hotels
2012.03 - 2014.11
Restaurant F&B Operations Supervisor
Hard Rock Café International
2011.01 - 2012.02
Restaurant F&B Operations Supervisor
Hard Rock Café
2009.08 - 2010.11
Senior F&B Associate
Hotel Fortune kences
2008.07 - 2009.08
F&B Service Associate
Hotel Ramee Guestline
2007.07 - 2008.06
Customer Service Trainee
The Grand Hotel / Ramee Guest line
2005.09 - 2007.06
BBA - Hospitality and Tourism Management
Pace Group of Institutions
2004.05 - 2007.05
High School Diploma -
Sri Vidhyanikethan School
1991.06 - 2004.04