Bhupal Shahi
Dubai,united arab emirates
Summary
Dedicated and reliable hospitality professional with 4 years of experience. Demonstrates a friendly disposition and strong sales persuasion skills, ensuring exceptional customer service and meal recommendations. Known for punctuality, responsibility, and a patient nature, with comprehensive knowledge of FOH procedures and dining etiquette. Aspires to leverage skills in a dynamic restaurant setting to enhance guest experiences.
Overview
5
5
years of professional experience
Work History
Waiter
Radisson Blu Hotel
Dubai, United Arab Emirates
06.2024 - Current
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Explained dish components clearly to inform customers' decisions.
- Liaised with kitchen staff for prompt order delivery to customers.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Maintained excellent level of service in busy and demanding restaurant environment.
Waiter bartender
Hungry Wolves (MATAJAR ARADA INVESTMENT LCC)
DUBAI, United Arab Emirates
11.2023 - 06.2024
- Ensured clean working environment with meticulous attention to detail and hygiene standards.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Verified completed orders and served guests at tables.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Greeted customers, presented menus and shared information about available special items.
Senior waiter
Chinese Palace Restaurant
Dubai, United Arab Emirates
11.2021 - 10.2023
- Checked quality of delivered goods promptly upon arrival, preventing any potential issues before they arose.
- Demonstrated deep knowledge of menu items, aiding in customer decision-making process.
- Managed table settings for enhanced dining experience.
- Facilitated special requests from customers, improving overall satisfaction rate.
- Rotated food stocks regularly as per established guidelines to prevent waste due to expiry.
- Upsold sides and beverages to increase restaurant revenue.
Waiter
Mandala Hotel
Kathmandu, Nepal
10.2019 - 09.2021
Education
Bachelor's degree - Hotel Management
NCCS COLLEGE OF IT & MANAGEMENT
Kathmandu, Nepal /2014 - /2018
Skills
- POS Systems
- Menu memorisation
- High-volume dining
- Table clearing
- Punctuality
- Highly responsible and reliable
- FOH procedures
- Dining etiquette knowledge
- Friendly disposition
- Meal recommendation
- Sales persuasion
- Patient and calm nature
Languages
English
Proficient (C2)
Hindi
Proficient (C2)
Nepali
Proficient (C2)
Affiliations
- Photography, Football, Cooking, Travel
Timeline
Waiter
Radisson Blu Hotel
06.2024 - Current
Waiter bartender
Hungry Wolves (MATAJAR ARADA INVESTMENT LCC)
11.2023 - 06.2024
Senior waiter
Chinese Palace Restaurant
11.2021 - 10.2023
Waiter
Mandala Hotel
10.2019 - 09.2021
Bachelor's degree - Hotel Management
NCCS COLLEGE OF IT & MANAGEMENT
/2014 - /2018
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