Bibin Benny Devasia
Dubai
Summary
Dynamic Operations Executive with over 4 years at Inchcape Shipping Services, excelling in logistics management and operational excellence. Proven ability to enhance service delivery and cost efficiency through innovative solutions. Skilled in customer relationship management and cross-functional coordination, achieving an 80% improvement in order accuracy while fostering a collaborative team environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Executive
Inchcape Shipping Services
Mumbai
09.2020 - 01.2025
- Led crew change and spare management initiatives, achieving significant improvements in service delivery and cost efficiency
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated cross-functional teams and office administration, driving service-focused solutions and quality control
- Utilized SAP for order entry and processing, ensuring accurate and timely fulfillment of customer orders, which improved order accuracy by 80% and reduced processing time by 70%
- Handled day-to-day operations with clients and local agents, including crew change requests, husbandry services, cash to master requests and spares related requests
- Improved operational efficiency by streamlining processes and implementing innovative solutions
HR Intern
Athenas Owl Pvt. Inc
Mumbai
01.2020 - 06.2020
- Completed onboarding process for new joiners, enhancing employee retention rates by 100% by creating comprehensive onboarding materials
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards, contributing to a 90% improvement in data integrity
- Streamlined recruitment processes, increasing efficiency in talent acquisition efforts by 80% through innovative process improvements
Education
MBA - Supply Chain And Logistics Management
D.Y Patil University
Pune, India01-2025
Bachelor of Administrative Studies - Marketing
Don Bosco College
Mumbai, India03.2019
Skills
- Quality Control
- Multitasking
- Office administration
- Cross-functional coordination
- Operational excellence
- Logistics management
- Supply chain optimization
- Inventory management
- Customer relationship management
- Operations management
Certification
Logistics and supply Chain Management Certified By Learn Tube AI
Six Sigma Certified By Learn Tube AI
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Operations Executive
Inchcape Shipping Services
09.2020 - 01.2025
HR Intern
Athenas Owl Pvt. Inc
01.2020 - 06.2020
MBA - Supply Chain And Logistics Management
D.Y Patil University
Bachelor of Administrative Studies - Marketing
Don Bosco College
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