Bibin Raj C. R

• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Oversaw IT department operations and training.
• Guided organizational technology strategy and roadmaps.
• Understood key product management roadmap objectives and requirements to develop product technology strategy.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Interacted and negotiated with vendors and contractors to secure products and services.
• Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
• Implemented and maintained technology and software budget.
• Analyzed network security and current infrastructure, assessing areas in need of improvement.
• Managed life cycle replacement of hardware and software.
• Coordinated secure system access of users to various department systems and platforms.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• ERP Administration(SAP Business one Support , Implementation, Upgrades and Support)

• Server administration, ERP Implementation, Database Administration, Virtualization (VMware Exsi ,Microsoft HyperV)
• Administering & designing LANs and WANs internet/intranet Firewall configuration and installation(Fortinet, SonicWALL, Cyberom, Chekpoint, WatchGuard, Draytek, Sophos)
• Automated backup solutions
• Server fail-over and Disaster recovery solutions
• POS: POS system installation and Configuration, including barcode scanners printers and other pos related device(Zebra, Motorola, Symbol, Honeywell, Fargo, Citizen, Epson, Star etc.)
• Access Control & Security Devices
• Barcode Scanners (all kinds of wired and wireless scanners), Motorola PDT & Handheld Systems, all POS related Devices, RFID Scanners & Security Device
• Card Printers (Zebra, Fargo , Evolis etc)
• Access Control & Biometric Devices (ZKteco, Suprema)
• IP Camera , Surveillance Cameras (Installation & Configuration)

• Server Administration(database, proxy, VMware Esxi etc)
• Administering & designing LANs and WANs internet/intranet Firewall configuration and installation(Fortinet, SonicWALL, Cyberom, Chekpoint, WatchGuard)
• Extensive experience in installation, administration and networking in various environments
• Well‐versed with the Installation, configuration & administration of Microsoft Windows 2003/2008/2012 Servers(Terminal Servers, Domain Servers, Storage Servers, Application servers etc)
• Installation and troubleshooting of SAP and SQL within a client's digital environment
• Responsible for Network connectivity configuration, troubleshooting, & security
• Investigating, diagnosing and resolve all network problems
• Maintaining pre-packaged software applications on the LAN, Adding new VLANs and making changes to the VLAN database as per requirement
• Installation Configuration and troubleshooting SAP Business One Versions(8.81, 8.82, 9.0, 9.1, 9.2)
• Performed database administration, database shrinking, data backups, log archiving and checking the log file for trouble shooting
• Creating users, roles and assigned required privileges for the database access
• Updated knowledge of SAP marketplace for SAP notes for troubleshooting the problems arising out of daily system administration activities
• Performed post installation checks and procedures, database backups and recovery
• Monitored Systems at the operating system level, the database level
• SAP B1 application level Full trouble shooting support for the user's authorization failures in all SAP applications and resolving the Security issues and support in integration testing
• Experience in user administration 7x24 on call production support, quick turnaround for end user requests, and Helpdesk support for user administration

Desktop and Server support

• Server Installation & Configuration
• VPN & Firewall Configuration
• Microsoft SQL server & Oracle Database server installation
• 24/7 support support for Banking sector
• Domain server installation & Migration
• Database server upgrade

• Onsite Modem installation & configuration
• MPLS, IPSEC VPN installation for Small & Medium Business
• Manage and Install Proxy servers