JOEL MATHEW GEORGE
Dubai
Summary
An IT professional, who can handle Application Software, Systems, Network, and Database Administration Issues, work under pressure, and value long-term relationships with both clients and colleagues. Believe in constantly updating oneself and continuous learning. Capable of thinking out of the box and helping users by providing solutions in a fast and convenient manner. Had trained colleagues to help them upgrade themselves to their full potential and provide their best for the organization.
Professional IT leader prepared for this role. Demonstrates strong focus on team collaboration and driving results. Adaptable with expertise in network management, cybersecurity, and systems optimization. Known for reliability and problem-solving in dynamic environments.
Overview
14
14
years of professional experience
Work History
IT Manager
Sharjah Insurance Company
11.2015 - Current
- Have successfully deployed multiple projects in Sharjah Insurance including IIRIS General Insurance Application, IIRIS Finance Application, IIRIS HRMS Application, IIRIS Mobile Application, IIRIS ECRM Broker Portal, EVG and RTA Integration, Edata Integration, NESA Compliance Project, Insurance Authority Data Upload Project, AML Compliance Projects such as Dowjones Integration and Risk assessment etc.
- Administration & maintenance of IIRIS General Insurance Application, IIRIS Finance Application, IIRIS HRMS Application, IIRIS Mobile Application, Premia and Final7 Insurance Applications using .NET, C#, Crystal Reports (Reporting Tool), Forms6 (Front end), Report6 (Reporting Tool), Oracle 19c (Database), HP-Unix ver. 11 (Operating system).
- Administration of multiple database schemas for different applications used across the organization.
- Handling of end-user issues concerning IT equipment such as Servers, Switches, CCTV, Attendance machines, Cisco VOIP, Desktops, Laptops, Printers and MFPs.
- Administer, execute & verify daily backup based on IT policy and strategy for organization.
- Monitoring Disaster Recovery sites and ensuring continual backups to DR sites for critical data. Taking responsibility for IT Business continuity in case of any disruptions.
- Design, Develop and Implement IT policies and procedures as per NESA Standards as defined by the Insurance Authority of UAE.
- Identify, plan and procure IT assets and consumables.
- Understand and resolve technical complaints related to the network operation in a timely manner. including LAN and WAN; connecting branchlocations to a central site, using Citrix ver. 5.0 and virtualization technologies such as Citrix XenServer 5.6 & XenApps.
- Maintaining and updating documents relating to Servers (Build, Backup, Recovery etc.)
- Maintain & troubleshoot Cisco network switches (Catalyst 3750, 2960), voice gateway (2901), routers (1800), Fortinet firewalls (201E, 200B, 100C and 80C), designing network infrastructure & VLANS, VPN.
- Administration of Cisco IP Telephony call manager CUCM 9 & support IP Phone ver. 8961, 6945, 7937,7925.
- Maintain infrastructure for Microsoft-based solutions (2008/ 2003 servers, DNS, DHCP, Print Server, Terminal Server etc.)
- Managing the Active Directory and create the group policy, users &Computer OU
- Monitor critical security updates from Microsoft and other vendors and apply on the assets after proper validation and testing.
- Dealing with vendors and third-party suppliers for server and firmware upgrades, annual maintenance contracts, service level agreements and other required services.
- Experience with internet filtering technologies by applying Linux based ACL & Fortinet UTM.
- Administration of Email & Proxy solution using Zimbra Email hosted on Centos Linux 5.5
- Administration of Antivirus solution from Symantec Endpoint Protectionver. 12., Trend Micro Worry-Free Business Standard Solutions, Malwarebytes etc.
- Administration of a wireless network and maintaining a hybrid network environment with wired and wireless devices connected to the network.
- Administer multiple vendor licenses, security certificates for hardware and software.
- Educate users on new processes as required.
Senior Systems Engineer
Infosys Limited
08.2012 - 10.2015
- Development and Customization of Applications as per customer requirement.
- Development and design of High-Level Design Document, Technical Design Document during the Initial phase of the Development Projects based on customer requirement.
- Design and Develop codes for implementing different functional requirements as per the Design documents finalized for the Project.
- Testing and debugging of codes for the complete implementation of the functional requirements of the application.
- Providing support for the developed application for issues/bugs raised by the customer after the Project has gone Live.
Education
Bachelor in Technology - Electronics & Communication
Sree Chitra Thirunal College of Engineering
Thiruvananthapuram, Kerala01-2012
Higher Secondary (Plus Two) - undefined
Mar Dionysius Seminary HSS
Kottayam, Kerala01-2007
SSLC - undefined
C.M.S.H.S.S
Kottayam, Kerala01-2005
Skills
- SERVER ADMINISTRATION
- Windows 2016 Server PROFESSIONAL
- Windows 2012 Server PROFESSIONAL
- DATABASE ADMINISTRATION
- Oracle 10g
- Oracle 11g
- Oracle 19c
- Programing Languages: C, C, Java, Crystal Reports
- Development Tools: Pega 62, MS Visio, FSDP, FCIDE, FSS
- Operating System: Windows 7, Windows 10, UNIX and LINUX
- Database Language: SQL, PL/SQL, Toad, SQL Developer
- Domains: Insurance, Pega, Java, Banking-Finacle, Application Testing
- IT asset management
- Network administration
- Technical troubleshooting
- Team development
- Application support
- IT procurement
- Team collaboration
- IT compliance
- IT infrastructure
- Cybersecurity best practices
- Disaster recovery
- Change management
- Operating system management
- Information security
- IT budgeting
- ITIL framework
- Business analysis
- Quality assurance
- Software development
- Cybersecurity management
- Virtualization
- IT risk management
- IT governance
- Documentation and reporting
- BYOD program administration
- Technical support scheduling
- Problem-solving
- Multitasking
- User support
- Teamwork and collaboration
- Project coordination
- Project leadership
- Analytical thinking
- Project planning
- Attention to detail
Accomplishments
- Achieved 1799th Rank of the one Lakh students appearing in the All-Kerala Common Entrance Examination for Engineering conducted by the Government of Kerala, India in 2008.
- School Topper for the year 2007 for Higher Secondary (Plus-Two) Examination from Mar Dionysius Seminary, Kottayam, Kerala, India.
- School Topper for the year 2005 for SSLC Examination from CMSHSS, Pallom, Kottayam, Kerala, India.
- Best All-rounder student for the year 2005 from CMSHSS Pallom, Kottayam, Kerala, India.
Interests
Interested in Social Welfare Activities, Sports and other Cultural Activities
PERSONAL CREDENTIALS
English
Hindi
Malayalam
PERSONAL STRENGTH
Dedicated, Hardworking, Analytical, Team Player, Optimistic, and Ready to learn
Timeline
IT Manager
Sharjah Insurance Company
11.2015 - Current
Senior Systems Engineer
Infosys Limited
08.2012 - 10.2015
Higher Secondary (Plus Two) - undefined
Mar Dionysius Seminary HSS
SSLC - undefined
C.M.S.H.S.S
Bachelor in Technology - Electronics & Communication
Sree Chitra Thirunal College of Engineering