Bijoy Balan
Abu Dhabi,UAE
Summary
Adaptable C - Level Leader with extensive experience driving continual Business growth and evolution for optimised company development.
Drive growth and create impactful solutions through strategic planning and market analysis. Leverage leadership skills and industry insights to build and scale successful ventures.
Overview
19
19
years of professional experience
8025
8025
years of post-secondary education
1
1
Certification
Work history
Founder
Go2Market Partners LLC
, United Arab Emirates
01.2023 - Current
- Collaborated with sales teams to provide comprehensive technical input at client meetings.
- Provided comprehensive pre-sales technical advice resulting in enhanced customer satisfaction.
- Managed complex technical projects for improved sales performance.
- Streamlined Operations for enhanced efficiency in RCM.
- Been Instrumental in Growing bunch of RCM Companies in India and United States.
- Facilitated mergers and acquisitions; ensured smooth transition of operations.
- Coordinated aftercare services for successful transition and do Inside Sales for Business Expansions.
- Ensured optimal knowledge transfer for New Businesses Onboard to RCM Companies.
- Drove sales through effective marketing strategies.
Chie Stratergy Officer
Purview Healthcare
Global Head, UAE
05.2022 - 12.2023
- Collaborated closely with sales team, aligning marketing objectives with sales goals.
- Drove sales and performance by managing and inspiring dynamic sales team.
- End to End RCM Operations right from Strategic Sales,Transition, Knowledge Transfer, Operations Performance Management and Expansions.
- Identified potential markets/Niche for expansion of sales.
- Orchestrated high-level negotiations for valuable contracts.
- Formulated strategic plans for sustainable business growth.
Chief Operating Officer
WaveOnline
Global Operations, United States
12.2019 - 04.2022
- Led cross-functional teams for project execution.
- Implemented robust risk management measures for organisational protection.
- Drove process improvement initiatives for increased productivity.
Vice-President Client Relations & Sales Support
Wave Online LLC – Global Operations
01.2019 - 12.2019
- Transition & Client Relations
- Implementations
- Project Management
- Sales
- Patient Financial Services (PFS)
- Monitor Program/Project ensuring issues are resolved in timely manner and appropriate corrective actions are implemented.
- Adhere to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issues.
- Deliver best-in-class customer service to clients and employees at all times, with emphasis on being responsive, professional, and accurate.
- Schedule and facilitate implementation meetings in order to thoroughly understand and manage new client conversion process.
Sr Manager - Solutions & Strategy
Wave Online LLC – Dalton GA USA
10.2017 - 01.2019
- Led strategic planning meetings, resulting in clear business objectives.
- Managed conflict resolution within teams, ensuring smooth workflow.
- Negotiated major contracts, achieving favourable terms for the company.
- Improved staff productivity through effective workforce management techniques.
Client Services Manager
Wave Online LLC
07.2016 - 09.2017
- Streamlined workflow procedures, improving overall efficiency.
- Analysed market trends for informed business strategies.
- Oversaw budgeting process, ensuring prudent financial management.
- Conducted regular staff training sessions, improving team skills and knowledge.
Team Leader - AR-Operations
IKS Health Inventurus Knowledge Solutions
10.2014 - 06.2016
- Client Satisfaction
- Implementation Coordinator
- Performance Management
- Process Deliverables/Compliances
- Employee Life Cycle management
- Coordinating with Transition Team during Testing Phase of Processes.
- Preparing Client Dossiers and DOU (Document of Understanding)
- Coordinating with software team to develop new software for AR as per client requirements.
- Work with Client Services Director to ensure client acquisition, satisfaction and growth.
- Ensuring that the process surpasses achievement of delivery & service quality norms for all valuable clients.
- Interacted with support functions viz. Quality, Training Technology.
Sr Team Leader
InfinX Services Pvt LTD
09.2012 - 09.2014
- Operations performance management.
- Process SPOC
- Deliverables management.
- Resource Management.
- Revenue Management.
Sr Team Coach
GeBBS Healthcare Solutions
12.2006 - 08.2012
- Client Satisfaction.
- Team Handling.
- Buddy Program.
Education
Master of Business Administration - Marketing Mangement
IBVE - Institue Of Basic And Vocational Education
IndiaT. Y. B.Com. - Commerce
Mumbai University
H.S.C. -
Maharashtra State Board
S.S.C. -
National High School
KeralaSkills
- Sales fluency
- Sales enhancement
- Continuous improvement initiatives
- Compliance awareness
- Budgeting and financial planning
- Vendor relationship maintenance
- On-time project delivery
- Operational database management
- Financial Forecasting
- Resource Planning
- Process mapping
- Process development
- Cross-functional leadership
- Vendor negotiation
- Customer experience evaluation
- Process optimisation
Certification
PRINCE2 Practioner & Certified Six Sigma Green Belt (CSSGB)
Languages
English, Hindi, Marathi & Malayalam
Fluent
Hobbies and Interests
Listening Soft Music & Reading
LAURELS & ACCOLADES
Title: Transition Best Practice., Description: Conducted Seminar on effectiveness of Transition program and its implementation process. The best practice to ensure success. Emphasis more over Methodology, Robust Planning, Governance, Risk Management, Buyer Readiness and Partnership Approach., Attended HBMA 2016,2017 & 2018. Three Consecutive Years in US., Attended RBMA 2016,2017 & 2018. Three Consecutive Years in US., Attended AHIMA 2016 Conference in Baltimore and 2018 in Miami Florida.
Accomplishments
Young Healthcare Entrepreneur - 2019
DECLARATION
I hereby declare that all the information furnished above is true to the best of my knowledge. If I am being given an opportunity to serve in your organization, I will leave no stone unturned to prove my Abilities.
Personal Profile
- Date of Birth: 20th July 1985
- Gender: Male
- Marital Status: Married
- Nationality: Indian
- Passport No: P3990349
- Pan No: AJPPT0133P
Timeline
Founder
Go2Market Partners LLC
01.2023 - Current
Chie Stratergy Officer
Purview Healthcare
05.2022 - 12.2023
Chief Operating Officer
WaveOnline
12.2019 - 04.2022
Vice-President Client Relations & Sales Support
Wave Online LLC – Global Operations
01.2019 - 12.2019
Sr Manager - Solutions & Strategy
Wave Online LLC – Dalton GA USA
10.2017 - 01.2019
Client Services Manager
Wave Online LLC
07.2016 - 09.2017
Team Leader - AR-Operations
IKS Health Inventurus Knowledge Solutions
10.2014 - 06.2016
Sr Team Leader
InfinX Services Pvt LTD
09.2012 - 09.2014
Sr Team Coach
GeBBS Healthcare Solutions
12.2006 - 08.2012
Master of Business Administration - Marketing Mangement
IBVE - Institue Of Basic And Vocational Education
T. Y. B.Com. - Commerce
Mumbai University
H.S.C. -
Maharashtra State Board
S.S.C. -
National High School