Bikash Sapkota
Dubai
Summary
Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
5
5
years of professional experience
Work history
Senior waiter
Brewdog
Dubai
2025.03 - 2026.03
- Assisted in inventory management for better stock control.
- Checked quality of delivered goods promptly upon arrival, preventing any potential issues before they arose.
- Improved restaurant efficiency with timely food delivery to tables.
- Upheld company procedures and policies consistently in daily operations.
- Handled customer complaints professionally, resulting in satisfactory resolution.
- Oversaw reservations, ensuring smooth flow of customers during peak hours.
- Managed cash and card payments, gift vouchers and deposits.
- Clearly communicated customer dietary and allergy concerns to kitchen team.
Waiter
Azure beach club (RIXOS PREMIUM HOTEL )
Dubai
2024.02 - 2025.02
- Advised customers on wine and beverage pairings with selected food items.
- Checked customer IDs to confirm age before selling age-restricted products.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Increased order value by upselling sides, drinks and desserts.
WAITER
CHOCOMELT LLC
Dubai , United Arab Emirates
2020.09 - 2023.05
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Assisted in food preparation, resulting in timely service delivery.
- Managed table settings for optimal dining experience.
- Helped reduce waiting times by swiftly clearing tables after use.
Education
Diploma of Higher Education - Hotel Management
Durga shaikshik griha
Butwal nepal, NepalSkills
- Handling difficult customers
- Meal recommendation
- Stock inventory control
- Dining etiquette knowledge
- Serving techniques
- Patient and calm nature
- Cash handling
- Restaurant software utilisation
- Customer Service
- Product knowledge
- POS Systems
- Upselling
- Point of sale system operation
- Punctuality
- Table service
Personal Information
- Nationality: Nepal
- Date of birth: 18/10/1997
Languages
5,C1
Languages
English
Timeline
Senior waiter
Brewdog
2025.03 - 2026.03
Waiter
Azure beach club (RIXOS PREMIUM HOTEL )
2024.02 - 2025.02
WAITER
CHOCOMELT LLC
2020.09 - 2023.05
Diploma of Higher Education - Hotel Management
Durga shaikshik griha