Howie Lobaton
Hatta,UAE
Summary
Results-oriented F&B supervisor with expertise in team leadership and operational efficiency. Proven track record in training staff to enhance customer satisfaction and streamline service processes. Recognized for fostering team morale and delivering exceptional dining experiences consistently.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Dependable Restaurant Captain skilled at leading teams and ensuring exceptional customer service. Enhanced guest satisfaction by fostering warm, welcoming atmosphere and implementing staff training program. Boosted overall efficiency through strategic planning and seamless coordination.
Overview
18
18
years of professional experience
Work history
Waiter/Capt. Waiter/F&B Supervisor
JA Resorts and Hotels UAE (JA Hatta Fort Hotel)
Hatta, Dubai, UAE
12.2017 - 05.2026
- Monitored food quality and addressed inconsistencies as they arose.
- Assisted with streamlining the ordering process to enhance efficiency and productivity.
- Collaborated with kitchen staff to ensure smooth food preparation and delivery.
- Managed customer complaints by resolving issues swiftly and effectively.
- Facilitated shift transitions by establishing clear communication during hand-over procedures.
- Supported improved restaurant efficiency through the implementation of daily task checklists.
- Informed team members of updates and changes before each shift to promote effective communication.
- Trained new staff members on company policies and procedures.
- Created employee schedules for optimal shift coverage.
Waiter/Office Boy
Abu Dhabi National Hotel (ADNH) UAE
Abu Dhabi, UAE
09.2010 - 11.2017
- Worked collaboratively with kitchen staff for efficient service delivery.
- Managed table settings for optimal dining experience.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Maintained office files for reliable reference, including electronic and hard copies.
- Kept office tidy, organised and stocked with supplies.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Delivered excellent customer service through friendly and polite interaction.
Support Service Team
Formula 1 Grand Prix Abu Dhabi
Abu Dhabi, UAE
11.2015 - 11.2015
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Sales Representative
American Star Apparel Phil. Inc. (Dickies U.S.A) Philippines
, Philippines
08.2009 - 08.2010
- Collaborated with marketing department for effective promotional campaigns.
- Regularly updated professional knowledge through workshops and seminars for enhanced performance.
- Expanded client base through targeted outreach initiatives.
- Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
- Provided after-sales support, enhancing customer satisfaction and loyalty.
- Delivered high sales performance within budget to strict deadlines and targets.
- Developed comprehensive knowledge of product offerings to facilitate customer decisions.
- Strengthened brand reputation with impeccable professionalism and integrity.
- Pioneered innovative sales strategies for increased market penetration.
Sales Representative
Emerald Garment Manufacturing Corp. (RRJ/Mr. Lee) Philippines
, Philippines
02.2009 - 08.2009
- Maintained thorough records of all sales activities to ensure transparency.
- Collaborated with marketing department for effective promotional campaigns.
- Streamlined order processing system for faster delivery times.
- Helped resolve client problems quickly with superior customer service.
- Completed customer searches to generate new leads.
- Pioneered innovative sales strategies for increased market penetration.
- Developed comprehensive knowledge of product offerings to facilitate customer decisions.
- Expanded client base through targeted outreach initiatives.
- Provided after-sales support, enhancing customer satisfaction and loyalty.
Sales Representative
Super Value Incorporation Philippines
Iloilo, Philippines
06.2008 - 11.2008
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Built strong relationships with regular customers for repeat business.
- Monitored trends in consumer behaviour with keen attention to detail.
- Offered personalised shopping advice to enhance customer experiences.
- Improved customer service by efficiently handling queries and complaints.
Education
Bachelor's degree - In Hotel and Restaurant Management
West Visayas State University
Philippines /1999 - /2003
Skills
- Customer Service
- Product knowledge
- Barista experience
- Handling difficult customers
- Scheduling staff shifts
- Table service efficiency
- Event planning expertise
- Equipment Maintenance
- Order processing
- 4-star hotel restaurant operations
- Catering coordination
- Ordering and stock taking
- Floor planning
- Stock control management
- Breakfast planning
- Staff motivation methods
- Staff training and development
- Work schedule coordination
Timeline
Waiter/Capt. Waiter/F&B Supervisor
JA Resorts and Hotels UAE (JA Hatta Fort Hotel)
12.2017 - 05.2026
Support Service Team
Formula 1 Grand Prix Abu Dhabi
11.2015 - 11.2015
Waiter/Office Boy
Abu Dhabi National Hotel (ADNH) UAE
09.2010 - 11.2017
Sales Representative
American Star Apparel Phil. Inc. (Dickies U.S.A) Philippines
08.2009 - 08.2010
Sales Representative
Emerald Garment Manufacturing Corp. (RRJ/Mr. Lee) Philippines
02.2009 - 08.2009
Sales Representative
Super Value Incorporation Philippines
06.2008 - 11.2008
Bachelor's degree - In Hotel and Restaurant Management
West Visayas State University
/1999 - /2003