Bilal Shurabi
Dubai
Summary
Customer-focused and detail-oriented professional with over 2 years of experience in client coordination, shipment tracking, and logistics documentation. Proven ability to manage customer expectations, handle cross-functional communication, and support B2B operations across the Middle East and Africa. Strong background in using Microsoft Excel, PowerPoint, and CRM-style coordination tools. Currently seeking to leverage my logistics and client service background in a Customer Service Executive role within a multinational environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Product Coordinator - Regional Support (Middle East, India, Africa)
New Balance Head Office
Dubai
08.2022 - Current
- Acted as a liaison between internal teams and external partners to support product flow and regional shipments.
- Tracked and documented over 1,500 apparel and 750 footwear samples per season for timely delivery and internal use.
- Supported B2B partners with shipment status updates, stock availability, and issue resolution.
- Created over 20 customized PowerPoint presentations per season to support logistics and sales alignment.
- Developed and maintained Excel trackers to ensure real-time visibility of inventory and sample movement.
- Improved coordination efficiency by 25% by streamlining internal documentation and customer communication flows.
Education
Bachelor of Commerce - Computer Application
Don Bosco College
Kollam, Kerala, India04.2022
Higher Secondary Certificate - Science
Gulf Model School
Dubai, UAE01.2019
Skills
- B2B Customer Service
- Shipment & Package Tracking
- Order Coordination & Fulfillment
- Client Communication & Problem Resolution
- Microsoft Excel
- Microsoft PowerPoint
- Cross-Functional Team Collaboration
- Regional Market Knowledge (MEA)
- Time Management
- Accuracy
- Microsoft Office Suite
- Shipment Tracking Tools
- CRM Basics
- Google Workspace
- Presentation Tools
Availability
Immediately available for interview and relocation within the UAE.
Languages
- English, Fluent
- Malayalam, Native
- Hindi, Intermediate
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Certification
- Valid UAE Driving License
References
References available upon request.
Timeline
Product Coordinator - Regional Support (Middle East, India, Africa)
New Balance Head Office
08.2022 - Current
Bachelor of Commerce - Computer Application
Don Bosco College
Higher Secondary Certificate - Science
Gulf Model School
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