Summary
Overview
Work history
Education
Skills
Languages
Love for movies, food & travel.
Timeline
Generic

N BINDU MADHAVI

Dubai

Summary

Successful Customer Service Executive with 6+ years of experience that resolve to remain calm under extreme pressure. Handles complex cases with expert problem-solving skills. Offers excellent organisational and time management skills to complete tasks within deadlines. Quick learner, confident at working in fast-paced environments.

Overview

10
10
years of professional experience

Work history

Customer Service Executive

NEPCON SHIPPING LLC
Dubai, UAE
05.2018 - Current
  • FREIGHT FORWARDING IMPORT / EXPORT
  • Pricing: Checking rates with Carriers, for quotation to customers
  • Coordinating with overseas agents, Local clients & providing required FF services
  • Inside sales - Quotations, rates negotiation
  • Documentation & Execution: Applying for CRO, arranging Transportation (If required), Submitting SI (BL instructions), Drafts confirmation, payments & collection of documents, and finally Invoicing.
  • NVOCC IMP OPERATIONS
  • Checking with overseas agents for pre-alert, Submitting Manifest file in Dubai Trade, sending Arrival Notice & Invoices to customer and issuing Delivery order
  • Responsible for preparing weekly based INVENTORY SHEET for own and principle boxes.
  • Exceeded targets by delivering comprehensive and consistent service.
  • Escalated complex issues quickly to supervisors to avoid lost revenue.

Customer Service EXIM Executive

CAMEL WORLDWIDE CARGO LLC
Dubai, UAE
09.2017 - 03.2018
  • Coordinating with Overseas agents, Local clients & providing required Logistics & Warehousing services
  • Responsible for Quoting, Documenting & Executing - FCL & LCL (EXIM) Shipments, Seal Change, Cross- stuffing, Switch BL, Code Usage, Sea- Custom Clearance, 3PL
  • Dedicated to provide on-time updates to clients & agents with good service.

Import LCL Operations Executive

POLESTAR INTERNATIONAL SHIPPING LLC
Dubai, UAE
11.2016 - 08.2017
  • Receiving the pre-alert documents from agents, Checking and verifying documents, applying for NOC/ DO collections, Filing Manifest & Custom Bond in Dubai Trade, sending Cargo Arrival Notice.
  • Responsible to generate Periodical reports (T/S & cargo delivery) to overseas agents.
  • learned to prepare drafts for Container trading BLs & BOE (Imports / Exports) drafts for MIRSAL II.
  • Answered calls promptly resolving or escalating issues to maintain client satisfaction.


Intern

Polestar International Shipping LLC
09.2016 - 10.2016

Assistant Professor

SIDDHARTHA INSTITUTE OF SCIENCE & TECHNOLOGY
Puttur
07.2013 - 05.2014

Education

Diploma - Logistics & Shipping

Indian Institute of Logistics, Chennai
2016

B.Tech -

Vardhaman college of Engineering, Hyderabad
2013

College - Maths, Physics, Chemistry

Narayana junior college, Anantapur
2009

School -

Ram Reddy M. High School Adilabad
2007

Skills


  • MS office: Excel, PowerPoint, Word - Basic
  • Operational Software: Flotilla, Flair, Jupiter software's ( Shipping & Logistics)


Languages

English
Fluent
Hindi
Fluent
Telugu
Native

Love for movies, food & travel.

Watching movies, cooking & enjoying Indian food, traveling local & international - gives relaxation to my mind & body. 

Timeline

Customer Service Executive

NEPCON SHIPPING LLC
05.2018 - Current

Customer Service EXIM Executive

CAMEL WORLDWIDE CARGO LLC
09.2017 - 03.2018

Import LCL Operations Executive

POLESTAR INTERNATIONAL SHIPPING LLC
11.2016 - 08.2017

Intern

Polestar International Shipping LLC
09.2016 - 10.2016

Assistant Professor

SIDDHARTHA INSTITUTE OF SCIENCE & TECHNOLOGY
07.2013 - 05.2014

Diploma - Logistics & Shipping

Indian Institute of Logistics, Chennai

B.Tech -

Vardhaman college of Engineering, Hyderabad

College - Maths, Physics, Chemistry

Narayana junior college, Anantapur

School -

Ram Reddy M. High School Adilabad

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N BINDU MADHAVI