Nour Allah Boubakri
Dubai ,United Arab Emirates
Summary
Adaptable hospitality professional with proven history of superior guest service. Addresses challenges with resourceful problem-solving and high emotional intelligence. Strong command of industry best practices and de-escalation techniques.
Overview
10
10
years of professional experience
Work history
Guest service agent
IntercityHotel
Dubai, United Arab Emirates
2024.11 - Current
- Responded promptly to guest inquiries and resolved issues to enhance satisfaction.
- Coordinated with housekeeping and maintenance teams to ensure room readiness.
- Provided information about local attractions and services to enrich guest experience.
- Maintained cleanliness and organisation of front desk area to uphold professional appearance.
- Trained new staff on standard operating procedures and guest service excellence.
- Provided high-quality customer service for enhanced guest experience.
- Demonstrated problem-solving abilities by effectively managing challenging situations.
Guest service agent
Ramada Plaza By Wyndham deira
Dubai, United Arab Emirates
2023.01 - 2024.01
- Assisted guests with check-in and check-out procedures ensuring smooth transitions.
- Responded promptly to guest inquiries and resolved issues to enhance satisfaction.
- Coordinated with housekeeping and maintenance teams to ensure room readiness.
Receptionist
Les colombe Hotel
Hammamet , Tunisia
2016.06 - 2019.05
- Managed front desk operations by greeting guests and handling check-ins efficiently.
- Answered telephone calls promptly and addressed inquiries with professionalism and clarity.
- Coordinated room bookings and maintained accurate records in the hotel management system.
Education
SVQ Level 3 - Industrielle maintenance
Professional configuration Center
Al kaf03.2021
Skills
- Empathy towards guests
- Multilingual communication
- Discretion and confidentiality
- Key card system operation
- Handling cash transactions
- VIP handling acumen
- Room allocation knowledge
- Time management proficiency
- Guest relations strategy
- Strong empathy
- Guest follow-up
- Hospitality standards knowledge
- Working with interdepartmental teams
- Adapting to diverse cultures
- Familiarity with hotel amenities
- Upselling techniques
- Effective listening
- Guest complaint handling
- Telephone etiquette
- Check-in and -out processes
- Opera
- Hospitality management systems
- Feedback collection and analysis
Languages
Arabic
Native
French
Intermediate
B1
English
Upper intermediate
B2
Interests
Football, movies and series entertainment