Brandon Muted
Summary
Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Detail oriented, result oriented and customer-oriented Barista/F&B Specialist recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Barista
DUNKIN' UAE
04.2021 - Current
- Delivering excellent guest services with a great sense of humor and responsibility.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Advised customers on whole beans and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Prepared specialty drinks such as cappuccinos, lattes and mochas with appealing latte art designs.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Handled and resolved customer issues and complaints with professionalism.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Adhere to Good Hygiene Practice(GHP) and Good Food Safety Retail Practice at all times.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Waiter
Cairo Gourmet
11.2019 - 02.2021
- Warmly greeted guests upon arrival to create a welcoming atmosphere
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Processed orders and sent to kitchen employees for preparation.
- Trained new servers on restaurant policies and procedures.
Customer Service Specialist
AKWA PALACE HOTEL
03.2017 - 06.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Maintained and managed customer files and databases.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Bachelor of Science - Accounting And Business Management
University of Buea
Cameroon10.2019
Higher National Diploma - Accounting
National Polytechnic University Institute -Bamenda
Cameroon07.2018
Skills
- Customer Service Best Practices
- Cash Register Operations
- Hand-Crafted Drink Recipes
- Multitasking Abilities
- Drink Consistency
- Compliance Requirements
- Allergy Management
- Food and Beverage Operations
- Complaint Handling
- Sanitation Guidelines
- Attention to Detail
- Customer Engagement
- Corrective Actions
Certification
- Food Safety and Hygiene, Alison
- HACCP Food Safety System for Restaurants and other Catering Services, Alison
- Beverage Innovation, La Marquise International Academy Dubai
- Beverage Series Master Class, DaVinci GOURMET Dubai
Country
Cameroon
Languages
English
Advanced (C1)
French
Intermediate (B1)
Timeline
Senior Barista
DUNKIN' UAE
04.2021 - Current
Waiter
Cairo Gourmet
11.2019 - 02.2021
Customer Service Specialist
AKWA PALACE HOTEL
03.2017 - 06.2019
Bachelor of Science - Accounting And Business Management
University of Buea
Higher National Diploma - Accounting
National Polytechnic University Institute -Bamenda
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