BRENDA ADAAN
Dubai,UAE
Summary
- Experienced in customer service and entertainment, focusing on creating enjoyable and memorable experiences for guests. Skilled in crowd management and interactive activities, ensuring vibrant and engaging environment. Capable of quick problem-solving and maintaining positive atmosphere under all circumstances.
- Am looking forward to being acquainted with a good and well-established organization that will provide me with a challenging environment that enables me to improve my skills and help me grow as an individual.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Entertainment attendant
Brass Monkey Restaurant LLC
Dubai
05.2023 - 12.2024
- Maintained safe and clean environment for customers by tidying up the Bowling areas regularly.
- Provided excellent customer service to ensure positive experience for visitors.
- Operating the Bowling system, by putting games in the system and making sure the lanes are ready for the guests.
- Collecting payments for the bowling fees and ensuring guests understand order of the games.
- Ensure all safety protocols are followed e.g., making sure all guest wear bowling shoes to prevents accidents at the alleys.
- Responsible for maintaining alley equipment's and provide guidance to customers.
- Explaining to guests each Arcade game we have. e.g. Darts, Simulator car and other games.
- Ensured effective crowd control to prevent issues at sold-out events.
Restaurant hostess
Food point EKFC
dubai, UAE
04.2022 - 02.2023
- Enhanced customer satisfaction by greeting and escorting guests to their tables.
- Maintained cleanliness in dining areas, contributing to a pleasant atmosphere.
- Ensured smooth operation of front house duties for efficient service.
- Facilitated customer inquiries, resulting in improved guest experience.
- Showing guests to their respective tables.
Event hostess
Took part in the European Golf championship
dubai, UAE
11.2022 - 12.2022
- Ushered VIPs to their designated locations at high-profile functions to ensure no confusion occurred.
- Handled checks to guests after their meal sitting.
- Distributed promotional materials to guests, raising awareness about upcoming events.
- Adapted quickly in high-pressure situations, maintaining calm atmosphere throughout events.
- Prevented guest complaints by immediately and graciously resolving service failures.
- Directed guests to designated areas to maintain smooth flow.
Event hostess
EXPO 2020 DP world pavilion
Dubai, UAE
10.2021 - 03.2022
- Greeting and acknowledge guests and seat patrons by escorting them to their assigned tables.
- Communicate delays and offer additional services to keep them occupied while waiting.
- Walking through dining areas during event to ensure guest satisfaction.
- Preparing seating arrangements and tables prior to events.
- Kept dining areas clean and tidy during meals for pleasant dining experience.
- Managed queues effectively during peak hours, reducing wait times for guests.
- Addressing guests requests and complains to the manager.
- Provided exceptional customer service, resulting in high levels of guest satisfaction.
Education
Bachelor's degree - International Trades and Economics
Ningbo University
Ningbo, China 09.2016 - 07.2020
Ms Office, Windows application - Microsoft Office
Gertrude's Computer Studies
Mombasa, Kenya 11.2015 - 12.2015
High School Diploma -
Buruburu Girls Secondary School
Nairobi, Kenya 2012 - 2015
Skills
- Excellent problem solving skills
- Creative thinking
- Good communication
- Interpersonal skills
- Customer service
- Team work
- Time management
Languages
English
Fluent
Swahili
Native
Chinese (Mandarin)
Beginner
Timeline
Entertainment attendant
Brass Monkey Restaurant LLC
05.2023 - 12.2024
Event hostess
Took part in the European Golf championship
11.2022 - 12.2022
Restaurant hostess
Food point EKFC
04.2022 - 02.2023
Event hostess
EXPO 2020 DP world pavilion
10.2021 - 03.2022
Bachelor's degree - International Trades and Economics
Ningbo University
09.2016 - 07.2020
Ms Office, Windows application - Microsoft Office
Gertrude's Computer Studies
11.2015 - 12.2015
High School Diploma -
Buruburu Girls Secondary School
2012 - 2015
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