Bulelwa Buhlebenkosi Langa
Abu Dhabi
Summary
I am a hardworking, energetic, and outspoken Lobby Hostess (Grand Hyatt Ambassador), who is extremely passionate about Hospitality. I am Innovative, flexible, and open-minded person when it comes to learning new things and trying to better myself and work in a precise manner.
I have a positive attitude and a sparkling personality, Eagerness to learn and evolve. I am very Enthusiastic and reliable professionally, I take pride in providing excellent customer service and creating memorable dining experiences for restaurant customers.
I am also Skilled in anticipating customer needs, addressing complaints, and resolving issues in prompt manner. Maintains focus and positive attitude in stressful situations and high-volume environments. I am an Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to keep workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Lobby Hostess
Grand hyatt abu dhabi hotel & residences emirates
Abu Dhabi, UAE
01.2025 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Welcome and bid fond farewell to all guests upon arrival and departure in a traditional manner, as outlined in operating procedures.
⦁Maintain high levels of guest service within the reception area, actively seeking guest feedback and preferences to enhance satisfaction.
⦁Execute guest errands, ensure VIP arrivals receive VIP amenities, and coordinate transportation transfers.in collaboration with the Bell team, including luggage service and airport
⦁Promote and upsell Hotel facilities such as Spa, Food and Beverage outlets, and excursions whenever possible.
⦁ Implement consistent guest recognition programs and promote loyalty schemes like "World of Hyatt.". - Cleaned work areas and equipment to maintain faultless hygiene standards.
- Displayed energy and enthusiasm in fast-paced environment.
Hostess
Waldorf Astoria Dubai International Financial Center
Dubai
02.2023 - 10.2024
- I greet customers warmly upon arrival and provided a friendly and warm presence throughout dining experience
- I Answer customer questions about hours, seating, and menu information
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously
- Took reservations and to-go orders by phone, answered customer questions, and informed of exact wait times
- I manage the waiting list during peak times, proving right wait time estimates and keeping guests informed
- I assist departing guests and express appreciation for the visit
- I collaborate with wait staff and restaurant managers to ensure a seamless flow of service
- I uphold all company policies and procedures about guest's service, safety, and sanitation
Front Office Agent/ Supervisor
Cosy Posy Hotel
South Africa
12.2020 - 01.2023
- Helped in revenue management strategies by analyzing booking patterns and implementing pricing adjustments accordingly
- Enhanced guest satisfaction by providing efficient check-in and check-out processes
- Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival
- Implemented a system to track lost-and-found items more effectively, increasing the return rate of lost belongings to their rightful owners
- I prepared volumes of business counts and revenue reports for concerned section
- I managed time effectively by meeting deadlines on time
Receptionist
International Hotel School
Westville, Durban
08.2019 - 04.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Answered phone promptly and directed incoming calls to correct offices
- Kept reception area clean and neat to give visitors positive first impression
Food and Beverage/ Front Office and Housekeeping Trainee
Onomo Hotel
10.2018 - 04.2019
- Learned proper procedures for handling biohazards materials, minimizing risk of contamination or illness among guests and coworkers alike
- Supported senior housekeepers with the completion of largescale tasks, contributing to a well-maintained facility
Packer
Mr. Price factory shop
Durban, South Africa
02.2018 - 06.2018
- Maintained a clean and organized work environment, promoting safety and productivity
- Maintained neat and organized work area to safeguard items and follow cleanliness standards
- Managed workload effectively under pressure during peak periods while supporting focus on quality control measures
Education
Diploma - Hospitality Management
International Hotel School
Westville, DurbanSkills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Detail Oriented
- Customer service expertise
- Guest Engagement
- Complaint Handling
- Hospitality service expertise
- Efficient collaboration
- Agylysis Hospitality PMS
- Seven rooms
- Microsoft Word
- Opera
- Email communication
- Teams
- Ezee Absolute
Personal Information
- Emergency Contact: 058 1259819
- Date of birth: 02/21/00
Custom
- Travelling
- Community Involvement
- Reading
- Making Conventions
- Sports
Certification
- Certificate of Appreciation in being A Team player, Cosy Posy Hotel, 2021
- Certificate of Appreciation in being an Upseller, Cosy Posy Hotel, 2022
- Certificate of Appreciation in being the heart Of Gold In the outlets, Waldorf Astoria DIFC, 2024
- Star of the month, Waldorf Astoria DIFC, 2024
Languages
English
Native
Isizulu
Fluent
Affiliations
- Gardening
- Reading
- Cleaning
References
References available upon request.
Timeline
Lobby Hostess
Grand hyatt abu dhabi hotel & residences emirates
01.2025 - Current
Hostess
Waldorf Astoria Dubai International Financial Center
02.2023 - 10.2024
Front Office Agent/ Supervisor
Cosy Posy Hotel
12.2020 - 01.2023
Receptionist
International Hotel School
08.2019 - 04.2020
Food and Beverage/ Front Office and Housekeeping Trainee
Onomo Hotel
10.2018 - 04.2019
Packer
Mr. Price factory shop
02.2018 - 06.2018
Diploma - Hospitality Management
International Hotel School
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