Aigerim Mendygaliyeva

•Offer consistently professional, friendly, warm and engaging service.
•Be available for guests at all times as a point of contact.

•Maintain effective communication with all related departments to ensure a smooth service delivery.

•Escorting Taj Exotican guests to Check-in, and after escorting them till the room.

•Maintain an up to date knowledge of the hotel and local services and supply information and respond to guest queries.

•Deal promptly, efficiently and pleasantly with any queries.

•Establish, promote and maintain good public relations and enhances sales for the hotel at every opportunity.

• Serves visitors by greeting, welcoming, and directing them
• Order taking for Room Service
• Closing checks for Food & Beverage appropriately.

• IC program
• Preparing rooms for check in/out
• Answering screening and forwarding incoming phone calls according to standards
• Arranging transportations to/from airport
• Responsible for Sauna Operations, "Lego" extoys.kz, Ensure high levels of customer satisfaction through excellent sales service
• Maintain outstanding store condition and visual
• Maintain a fully stocked store
• Managing transactions with customers using cash registers
• Scanning goods and ensuring pricing is accurate
• Collecting payments whether in cash or credit

• Greeting the guests, taking orders, serving drinks etc
• Working for breakfasts, clearance, serving beverages
• Organizing coffee breaks at conferences, canapés, and bites
• Working as task force waitress in Merit Royal Hotel &
• Casino, Elexus Resort & Spa, Casino
• Experience in handling up to 200 guests