Busra Yildirim
Account Management Officer
Dubai
Summary
Accomplished sales professional that has experience for 6 years. Demonstrated history of strengthening policies, procedures and key relationships with effective negotiation, project management and decision-making abilities. Expertise in devising effective strategies to grow client businesses. Highly skilled in capitalizing on lead management, new technologies, trends, and business development opportunities. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Demonstrated leadership skills focused on driving company success and advancing organizational initiatives. Effective at coordinating teams, documentation and resources to accomplish program objectives. Polished, professional and diplomatic in all interactions.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Account Management Officer
DP World
3 2020 - Current
- Conduct market research and analysis to identify emerging trends and potential customers
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Negotiated contracts with vendors optimally, securing best deals for the organization while maintaining excellent working relationships.
- Arrange the logistics to meet shipping deadlines and liaise with shipping agents and port agents on necessary documentation
- Serve as the main point of contact in all matters related to client concerns and need
- Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
- Gather data about clients, competitors, and market conditions
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Prepared proposals and quotations to customers & secured some contractual & annual agreements
- Study internal sales reports and client requests to enhance future proposals
- Generated new businesses through strategic new accounts from all around the world to increase our profit & market share
- Conducted sales calls & generated business for all the logistics services provided by DP World, such as air, ocean & road freight, contract logistics, customs clearance
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Representing the company at industry conferences, events, and client meetings.
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
Logistics Sales Executive
Easttrans Shipping Services
02.2019 - 01.2020
- Responsible for managing and interacting with clients, initiate and sustain relationships with new and existing customers
- Developed targeted marketing campaigns aimed at increasing brand awareness among potential clients within specific industries or regions.
- Established long-term partnerships with key accounts, ensuring consistent revenue generation and growth opportunities.
- Developed strong relationships with carriers, leading to improved delivery times and reduced costs for clients.
- Negotiating the price with the shipping lines and airlines to increase the buy for better selling to the final customer, which in-turn gives the better profit margin
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
Import&Export Operations Specialist
OKTrade General Trading
01.2017 - 01.2019
- Organizing and monitoring all operational process related to export-import and transportation operations
- Coordinate with customs brokers, insurers, banks and transporters, and keeping cost-reduction skills by negotiate with all parties on the import process
- Taking full responsibility and ensure that all back office processes from customer order receipt to shipment receipt
- Increasing the company press coverage or market recognition by attending exhibitions
- Increasing the loyalty or satisfaction of existing or potential customers with having well communication.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Managed inventory control, ensuring optimal levels of stock while minimizing waste and costs.
Sales Representative
Inditex
01.2015 - 01.2017
- Greet and direct customers
- Provide accurate information (e.g
- Product features, pricing and after-sales services)
- Cross-sell products
- Ensure racks are fully stocked
- Manage returns of merchandise
- Coordinate with the Retail Sales Representatives team to provide excellent customer service.
Education
Bachelor Degree - International Trade and Business Management
Dogus University
Istanbul 09.2013 - 05.2018
Erasmus+ Student Exchange - International Relations
Collegium Civitas University
Poland 05.2015 - 05.2016
Professional Certificate - Fundamentals of Supply Chain And Logistics
DP World
Dubai, United Arab Emirates 04.2001 -
Skills
Key Account Management
CRM Software
Microsoft Office
Business Development and Planning
Strategic Planning
Database Management
Sales Operations
Business Analytics
Vendor Management
Collaboration & Teamwork
Problem Solving
Leadership and Collaboration
Details
Damac Hills, Dubai, +971547219824, busrayildirim.845@gmail.com, 09/05/95, Istanbul, Turkish, http://linkedin.com/in/busrayildirim1995
References
References available upon request
Timeline
Logistics Sales Executive
Easttrans Shipping Services
02.2019 - 01.2020
Import&Export Operations Specialist
OKTrade General Trading
01.2017 - 01.2019
Erasmus+ Student Exchange - International Relations
Collegium Civitas University
05.2015 - 05.2016
Sales Representative
Inditex
01.2015 - 01.2017
Bachelor Degree - International Trade and Business Management
Dogus University
09.2013 - 05.2018
Professional Certificate - Fundamentals of Supply Chain And Logistics
DP World
04.2001 -
Account Management Officer
DP World
3 2020 - Current
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