Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Certification
Timeline
Generic
DEEPENDRA LAKHER

DEEPENDRA LAKHER

Dubai

Summary

Experienced hotel professional with 6 years in front office operations, interdepartmental coordination, and process optimization. Committed to upholding service standards and operational efficiency to impact the success and reputation of a leading hospitality brand.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Office Supervisor|Interim Duty Manager

FAIRMONT DUBAI
12.2023 - Current
  • Oversee a flawless guest experience throughout their stay, ensuring repeat guests and VIPs are given special attention and personalized recognition to enhance their overall satisfaction and encourage loyalty.
  • Offer guidance and support to front office staff, fostering a positive and productive work environment.
  • Oversee night shift operations, including rate override verification and preparation of night reports, to ensure smooth continuity during the Night Manager's leave or absence.
  • Coordinate reservations, manage room inventory, and ensures billing accuracy.
  • Address guest complaints promptly and professionally to exceed expectations.
  • Enforce hotel security protocols and responds to safety concerns.
  • Manage guest records, reports, and correspondence for front office operations.
  • Leading shift briefings and keeping team members informed on all happenings in the property.
  • Facilitate effective communication between departments for seamless coordination.
  • Mentor and develop team members by providing training on Standard Operating Procedures, effective cash handling, and up-selling/cross-selling strategies to meet and exceed performance goals.

Front Office Agent

FAIRMONT DUBAI
10.2021 - 11.2023
  • Preparing keys of the guest rooms.
  • Handle registration for guests with reservations and walk in guest and allocate appropriate rooms to them.
  • Performing related duties as assigned by FO Manager/Duty Manager.
  • To issue VIP amenities vouchers.
  • To handle foreign guests and complete all their required government formalities.
  • To send arrival and departure notification slips to various departments.
  • To open guest folios and check the guest registration cards.
  • To arrange transportation facilities for guests if required.
  • To prepare flash reports.
  • Answered incoming calls and responded to customer inquiries in a timely and courteous manner.

Front Office Supervisor

KALPATRU LORDS INN
05.2018 - 09.2021
  • Train and supervises front desk staff in registration procedures, mail handling, and guest services to ensure efficient operations.
  • Serve as a point of contact between guests and management, resolving issues promptly and maintaining high levels of guest satisfaction.
  • Oversee daily computer reports and room assignments, including VIP accommodations, to optimize guest experiences.
  • Coordinate group arrivals and assists with any special requirements, delegating tasks as necessary to front desk team members.
  • Implement systems for monitoring customer feedback, facilitating swift resolution of concerns and continuous improvement of service quality.

Education

Bachelor in Hotel Management -

Alpine Management College
01.2022

12th -

Brightland College
01.2017

10th -

Shree Chandra Mewalal Higher Secondary School
01.2015

Skills

  • Opera PMS
  • Opera Cloud
  • MS-Excel
  • MS-Office
  • MS-PowerPoint
  • Outlook
  • Problem Solving
  • Team Player
  • Time Management
  • Multi-tasking

Accomplishments

  • Recognized as up-seller every month.
  • Certificate of Participation in Quiz in Ministry of Tourism MyGov.
  • Certificate of Completion in Introduction of AWS Identity and Assess Management (IAM)
  • Certificate of Completion in Introduction of Amazon Elastic Compute Cloud (EC2)
  • Certificate of Diploma in Computer Application

Languages

English
Hindi
Nepali
Arabic

References

JAVED ALI, DUTY MANAGER, FAIRMONT HOTEL DUBAI, +971-555598711, javed.ali2@fairmont.com

Certification

Enroller of the Year 2024

Upseller of the Year 2024

Nominated as Leader of the Quarter 2024

Timeline

Front Office Supervisor|Interim Duty Manager

FAIRMONT DUBAI
12.2023 - Current

Front Office Agent

FAIRMONT DUBAI
10.2021 - 11.2023

Front Office Supervisor

KALPATRU LORDS INN
05.2018 - 09.2021

Bachelor in Hotel Management -

Alpine Management College

12th -

Brightland College

10th -

Shree Chandra Mewalal Higher Secondary School

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DEEPENDRA LAKHER