Dinoop KV
Dubai
Summary
A results-driven professional with extensive experience in designing, implementing, and managing automated disaster recovery solutions. Adept at providing IT support across diverse environments, including troubleshooting and maintaining systems to ensure maximum uptime. Known for expertise in developing resilient systems, conducting thorough disaster recovery tests, and minimizing downtime in mission-critical settings. Skilled in offering rapid IT support and handling complex technical challenges to ensure smooth operations for global teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Specialist
Perpetuuiti Technosoft DMCC
01.2021 - 10.2024
- Spearheaded automation initiatives for Disaster Recovery Management (DRM) projects for Middle East clients, optimizing implementation strategies across Banking & Finance, Insurance, and Product Management domains.
- Defined project scope and solutions for multi-platform technologies, ensuring alignment with client objectives.
- Managed Business Continuity Planning (BCP) and Disaster Recovery (DR) services for global clients, delivering on-call support during incidents to minimize downtime and meet stringent SLAs.
- Automated recovery processes using Continuity Petrol tools, significantly reducing manual intervention and accelerating recovery timelines.
- Developed and enforced disaster recovery plans for both on-premises and cloud infrastructures, achieving compliance with business continuity standards.
- Conducted regular DR drills, collaborating with cross-functional teams to identify and resolve gaps in failover strategies.
- Monitored system performance, implemented proactive measures to mitigate risks, and ensured high availability through redundant system design and deployment.
Senior IT Support Engineer
Ndimensionz Solutions Pvt Ltd.
06.2015 - 01.2020
- Managed installation and upgrade processes for packages and patches on RHEL 6 and 7 servers using RPM, YUM, and third-party software applications.
- Demonstrated expertise in installing, configuring, and maintaining critical applications, including Apache, LDAP, and PHP, to support business operations.
- Administered AWS services such as EC2, IAM, S3, VPC, and Route 53, ensuring efficient cloud infrastructure management and scalability.
- Configured and managed FortiGate Firewalls to enhance network security and optimize traffic flow.
- Oversaw setup and administration of Cisco switches, maintaining reliable and high-performance network environment.
- Led management of call center software solutions, including Ozonetel and Novanet, ensuring seamless customer support operations.
- Administered G-Suite applications, streamlining organizational communication and collaboration.
System Administrator
Sysnova Infotech Pvt Ltd.
02.2014 - 03.2015
- Installed and troubleshot LAN and Wi-Fi networks, ensuring reliable connectivity across organizational infrastructures.
- Managed installation and maintenance of thin client solutions to streamline operations and reduce hardware costs.
- Diagnosed and resolved software issues for desktops and laptops, maintaining optimal system performance.
- Set up and managed shared printers, files, and other resources to enhance team productivity.
- Installed, configured, and maintained Microsoft Windows operating systems, ensuring seamless user experience and compliance with organizational standards.
- Configured and resolved issues in MS Outlook 2007, 2010, and later versions, supporting efficient email communication.
- Installed and troubleshot wireless networks and VPN connections to enable secure remote access for users.
- Managed, configured, and troubleshot various types of routers to maintain network stability and security.
Education
Bachelor of Science - Computer Science
ISBM University
India01.2020
Higher Secondary School - Science
Govt. Higher Secondary School, Vadakkumpad
India01.2008
Skills
- Disaster Recovery Tools: Continuity Petrol Software
- Cloud Platforms: Microsoft Azure, Amazon Web Services (AWS)
- Virtualization: VMware
- Databases: MySQL, MSSQL, MongoDB, Oracle
- Programming & Scripting: Bash, CPL
- Storage Solutions: Pure Storage, DELL EMC, Hitachi NAS
- Network Administration: Configuring and optimizing LAN/WAN environments
Advanced firewall and VPN management (eg, FortiGate)
Enterprise-grade switch and router troubleshooting (eg, Cisco) - Network Monitoring: Nagios
- Ticketing Systems: Jira, Request Tracker (RT)
- Collaboration Tools: G Suite Applications
Accomplishments
- Microsoft Certified IT Professional (MCITP)
- ETA (Electronics Technicians Association) Certified
- Amazon Web Services (AWS)
- Cisco Certified Network Associate (CCNA)
- Red Hat Certified Engineer (RHEL)
Certifications & Accomplishments
Courses Completed:
Certification
- MCITP
- ETA International Certification
- CCNA (Course Completed)
- RedHat 6 and Redhat 7 (Course Completed)
- AWS (Course Completed)
Languages
English
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Timeline
Technical Specialist
Perpetuuiti Technosoft DMCC
01.2021 - 10.2024
Senior IT Support Engineer
Ndimensionz Solutions Pvt Ltd.
06.2015 - 01.2020
System Administrator
Sysnova Infotech Pvt Ltd.
02.2014 - 03.2015
- MCITP
- ETA International Certification
- CCNA (Course Completed)
- RedHat 6 and Redhat 7 (Course Completed)
- AWS (Course Completed)
Bachelor of Science - Computer Science
ISBM University
Higher Secondary School - Science
Govt. Higher Secondary School, Vadakkumpad
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