Carl Mathew
Dubai
Summary
Highly motivated and performance driven professional with extensive experience in the insurance Industry with leading brands like Porsche, Audi, Volkswagen & Mc Laren in Dubai & Northern Emirates for over 16 years. Managing sales, client relationships, and overseeing daily operations. Adept at identifying growth opportunities, developing comprehensive strategies, and leading high-performing teams. Proven track record of exceeding revenue targets and maximizing profitability while maintaining highest customer service standards. Strong communication and interpersonal skills, with the ability to forge lasting association with clients and stakeholders.
Overview
22
22
years of professional experience
Work History
VP Motor Insurance - Affinity - Audi, Porsche & VW
Al Nabooda Insurance Brokers LLC Dubai
05.2023 - Current
- Develop and implement strategic plans to achieve business objectives and drive growth within department.
- Demonstrate proficient leadership skills to motivate employees and build competent teams.
- Hire and manage employees to maximize productivity while training staff on best practices and protocols.
- Identify opportunities to improve business process flows and productivity.
- Streamline operations and drive continuous improvement to maximize business efficiency and profits.
- Establish open and transparent communication channels, ensuring that team members are informed and engaged.
- Conduct regular performance evaluations and provide constructive feedback to team members to support their professional development.
- Oversee underwriting process, risk management and policy issuance to ensure accuracy and compliance with industry standards.
- Collaborate with insurance companies and negotiate terms to secure competitive rates and provide best coverage options for clients with highest commissions to company.
Asst. VP Motor Insurance
Al Nabooda Insurance Brokers Dubai
03.2015 - 04.2023
- Successfully managed team of 10 personnel, providing guidance, mentorship, and support to ensure team cohesion and high performance.
- Implemented performance management strategies to drive individual and team performance, resulting in improved productivity and goal attainment.
- Led recruitment efforts and facilitated training programs to onboard new team members and enhance skills of existing staff.
- Set clear goals and objectives for team, monitoring progress and providing feedback to ensure targets were met or exceeded.
- Collaborated with other departments and stake holders to achieve organizational goals and drive continuous improvement.
- Administered monthly and annual reviews of direct reports.
- Expanded market presence through targeted marketing campaigns, increasing brand awareness among prospective clients in key industries.
- Managed diverse portfolio of high-end clients, ensuring quality standards.
Head of Call Center (Motor Department)
Al Nabooda Insurance Brokers LLC Dubai
04.2013 - 02.2015
Team Leader / Motor Insurance
Al Nabooda Insurance Brokers LLC Dubai
04.2011 - 04.2013
Customer Care Representative
Al Nabooda Insurance Brokers LLC Dubai
10.2008 - 03.2011
Tele Sales Representative
Beacon Global IT Services PVT LTD
08.2005 - 03.2027
Senior Technical Support Representative
Nipuna Services India PVT LTD (Mahindra Satyam)
05.2007 - 05.2008
Education
Skills
Strategy Development
Team Building & Leadership
Insurance Operations
Claims Management
Sales Management
Business Development
Key Account Management
Negotiation tactics
Revenue Growth
CRM (ERP)
Accomplishments
- MD Desk Award – Al Nabooda Insurance Brokers
- Awarded as the Quality star of the month in Beacon Global IT services India PVT LTD.
- Awarded as the Best sale converter for the quarter in Beacon Global IT services India PVT LTD.
- Awarded as Best performer of the quarter in Nipuna Services India PVT LTD
- Awarded as Best Performer of the year 2011-2012 in Al Nabooda Insurance Brokers
Lingual Ability
English, Hindi & Telugu
Personal Information
- Date of Birth: 01/26/1986
- Nationality: Indian
- Driving License: UAE
- Marital Status: Married
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Telugu
Advanced (C1)
Motor Bike riding
A thrilling pursuit that melds adrenaline, wind, and the open road.
Timeline
VP Motor Insurance - Affinity - Audi, Porsche & VW
Al Nabooda Insurance Brokers LLC Dubai
05.2023 - Current
Asst. VP Motor Insurance
Al Nabooda Insurance Brokers Dubai
03.2015 - 04.2023
Head of Call Center (Motor Department)
Al Nabooda Insurance Brokers LLC Dubai
04.2013 - 02.2015
Team Leader / Motor Insurance
Al Nabooda Insurance Brokers LLC Dubai
04.2011 - 04.2013
Customer Care Representative
Al Nabooda Insurance Brokers LLC Dubai
10.2008 - 03.2011
Senior Technical Support Representative
Nipuna Services India PVT LTD (Mahindra Satyam)
05.2007 - 05.2008
Tele Sales Representative
Beacon Global IT Services PVT LTD
08.2005 - 03.2027
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