Carl Mathew
Dubai
Summary
Dynamic and results-driven Sales & Insurance Leader with a proven track record at Al Nabooda Insurance Brokers LLC, driving a 30% increase in affinity sales. Expert in strategy development and team leadership, fostering high-performing teams while enhancing operational efficiency. Skilled in negotiation and business development, committed to delivering exceptional client experiences and sustainable revenue growth.
Overview
17
17
years of professional experience
Work History
VP Motor Insurance - Affinity - Audi, Porsche & VW
Al Nabooda Insurance Brokers LLC
Dubai
2023.05 - Current
- Developed and implemented strategic plans to meet departmental goals and drive sustained business growth.
- Demonstrated strong leadership by hiring, training, and managing a high-performing team of 10, improving productivity and morale.
- Increased affinity sales and policy conversions by 30% and boosted customer retention by 20% through targeted initiatives.
- Streamlined operational processes and introduced best practices to enhance workflow efficiency and customer service standards.
- Oversaw underwriting, risk assessment, and policy issuance to ensure compliance and accuracy.
- Negotiated competitive terms with insurance providers to secure optimal coverage and maximize commissions.
- Conducted regular performance reviews, provided feedback, and supported team development and succession planning.
- Fostered transparent communication and team alignment through regular meetings and open feedback channels.
Asst. VP Motor Insurance
Al Nabooda Insurance Brokers LLC
Dubai
2015.03 - 2023.04
- Successfully led call center operations with a focus on motor insurance sales and customer service excellence.
- Implemented performance management strategies, resulting in improved KPI alignment and team morale.
- Spearheaded recruitment and comprehensive onboarding and training programs.
- Collaborated with cross-functional teams to enhance workflow and client experience.
- Oversaw monthly and annual performance reviews, setting a foundation for talent development.
- Expanded brand visibility through targeted campaigns and managed a portfolio of high-value clients.
Head of Call Center (Motor Department)
Al Nabooda Insurance Brokers LLC D
Dubai
2013.04 - 2015.02
Team Leader / Motor Insurance
Al Nabooda Insurance Brokers LLC
Dubai
2011.04 - 2013.03
Customer Care Representative
Al Nabooda Insurance Brokers LLC
2008.10 - 2011.03
Education
Bachelor of Arts -
Viswa Bharathi University
IndiaSkills
- Strategy development
- Team building and leadership
- Insurance operations
- Claims Management
- Sales Management
- Business development
- Key account management
- Negotiation tactics
- Revenue Growth
- CRM (ERP)
- Coaching and mentoring
Accomplishments
- Achieved a 30% increase in affinity sales and policy conversions by redesigning the sales strategy and introducing targeted training initiatives.
- Boosted customer retention by 20% through improved service workflows and proactive client engagement.
- Recognized with the MD Desk Award (2014) and Best Performer of the Year (2011–2012) for outstanding sales and leadership contribution.
- Negotiated favorable agreements with top insurance providers, resulting in higher commission margins and improved product range.
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Telugu
Intermediate (B1)
B1
Hobby
- Motor-Bike Riding : A thrilling pursuit that melds adrenaline, wind, and the open road.
Timeline
VP Motor Insurance - Affinity - Audi, Porsche & VW
Al Nabooda Insurance Brokers LLC
2023.05 - Current
Asst. VP Motor Insurance
Al Nabooda Insurance Brokers LLC
2015.03 - 2023.04
Head of Call Center (Motor Department)
Al Nabooda Insurance Brokers LLC D
2013.04 - 2015.02
Team Leader / Motor Insurance
Al Nabooda Insurance Brokers LLC
2011.04 - 2013.03
Customer Care Representative
Al Nabooda Insurance Brokers LLC
2008.10 - 2011.03
Bachelor of Arts -
Viswa Bharathi University