CARLA DALIDA

• Led cross-functional teams to deliver enterprise and digital transformation initiatives within agreed scope, timelines, and budget.
• Directed project planning, resource allocation, and financial oversight to ensure disciplined execution and measurable outcomes.
• Proactively identified and mitigated risks, maintaining project stability and minimizing disruptions.
• Ensured quality and consistency across deliverables while driving continuous improvement in processes and governance practices.
• Fostered clear and structured communication with internal and external stakeholders, aligning expectations and supporting informed decision-making.
• Oversaw project reporting, documentation, and compliance with organizational standards.
• Prioritized client satisfaction through accountable delivery and consistent performance.

Key Projects

• TAQA – Enterprise Architecture Professional Services and Tool Implementation
• Federal National Council (FNC) – iServer Enterprise Architecture Tool Implementation
• UAE University (UAE-U) – OrbusInfinity Enterprise Architecture Modelling Tool Implementation
• Saudi Commission for Health Specialties (SCFHS) – Revamp of Digital Transformation Plan and Operation of the Enterprise Architecture Office (NORA – iServer)
• Higher Colleges of Technology (HCT) – OrbusInfinity Enterprise Architecture Tool Implementation
• Ministry of Human Resources & Emiratization (MoHRE) – Unified Strategy & Operations Management Platforms Implementation (OrbusInfinity & Corporator)
• Department of Government Enablement (DGE) – Enterprise Architecture Center of Excellence (CoE) Establishment
• Dubai Academic Health Corporation – Enterprise Architecture Implementation (Alfabet / Horizzon)

• Developed project scope and objectives in collaboration with key stakeholders, ensuring alignment with business requirements and technical feasibility.
• Coordinated cross-functional teams to ensure adherence to project requirements, timelines, and delivery schedules.
• Conducted regular project meetings to monitor progress, address issues, and maintain alignment across stakeholders.
• Reviewed and submitted project deliverables, ensuring compliance with defined quality standards and governance requirements.
• Prepared structured status reports by gathering, analyzing, and summarizing relevant project information for leadership review.
• Established and executed project communication plans to support transparency and stakeholder engagement.
• Facilitated change management processes, ensuring stakeholders were informed of impacts on scope, schedule, and budget.
• Coordinated the development of user manuals, training materials, and supporting documentation to enable successful system implementation and transition to operational teams.

• Oversaw governance and compliance across projects, ensuring adherence to established project management standards and methodologies.
• Maintained visibility of the PMO project portfolio, providing a real-time, consolidated, and prioritized view of initiatives and roadmap alignment.
• Supported the PMO Head in executing and monitoring Demand Management processes.
• Established and reinforced project management best practices, ensuring standardized processes and templates were consistently applied.
• Managed PMO documentation across systems and platforms, including SharePoint and Enterprise Project Management (EPM) tools.
• Administered and consolidated project Risk and Issue Logs, ensuring appropriate tracking and escalation.
• Prepared and presented project status reports to the IT Board and key stakeholders.
• Provided administrative and coordination support to the PMO Head and Project Managers to ensure effective project governance.
• Served as a central point of reference for PMO-related queries, promoting structured delivery and adherence to best practices.

• Oversaw PMO operations and acted as delegated authority (DoA) in the absence of the PMO Head.
• Ensured enforcement of the IT governance framework, standards, and project management methodologies across the portfolio.
• Managed project resource allocation, interdependencies across multiple initiatives, and monitored realization of planned benefits.
• Consolidated and analyzed project performance data, preparing portfolio-level reports for leadership review.
• Conducted quality and health checks on deliverables to ensure alignment with defined requirements and stakeholder expectations.
• Delivered training and mentoring to project managers and team members to strengthen governance adherence and delivery discipline.
• Reported on financial performance, including budget commitments, expenditures (CapEx/OpEx), and return on investment metrics.

• Developed and managed the digital project portfolio, overseeing key deliverables and maintaining consolidated Risk and Issue Registers to ensure timely execution in line with approved plans.
• Monitored cross-functional project performance and provided structured status reporting through Power BI dashboards, offering clear visibility on progress, risks, and performance indicators.

Strategic initiatives delivered:

• Innovation Zone
• Digital tool development solutions for Quality Management Systems (QMS)
• Cost and Proposal Estimation
• Health, Safety, and Environmental Impact Assessment (HSEIA)

• Developed and implemented project management processes to ensure compliance with organizational standards and regulatory requirements.

Key Projects & Initiatives:

• IT infrastructure upgrade projects for Cleveland Clinic Abu Dhabi – Al Ain, including clinic expansion activities
• EPIC system implementation support
• Commissioning and decommissioning of IT assets for hospital floor expansions and bed capacity ramp-up, ensuring minimal operational disruption
• Apple TV deployment to the Royal Floor
• Laptop refresh programs
• VDI thin client upgrades

• Gathered and consolidated project data, supporting Project Managers in driving initiatives from initiation through closure.
• Coordinated project information and contributed to overall planning activities, including budget tracking, financial forecasting, performance monitoring, and status reporting.
• Developed and maintained departmental documentation, templates, user manuals, data files, and confidential records in accordance with governance standards.
• Managed Senior Directors’ calendars, scheduling meetings, coordinating priorities, and maintaining structured daily task tracking.
• Prepared professional correspondence, reports, meeting minutes, summaries, and other documentation from multiple information sources.

• Collected and consolidated timetabling data from Department Coordinators, analyzing and adjusting schedules to meet requirements defined by the Head of Department.
• Developed course, module, and event timetables, ensuring accurate alignment with allocated schools’ recruitment portfolios and academic resource planning.
• Monitored timetabling activities across assigned schools and departments, providing regular progress updates and reporting issues for resolution.

• Conducted preliminary interviews for shortlisted candidates and administered required assessments in coordination with hiring managers.
• Coordinated travel arrangements and accommodation logistics for office staff and operational crews.
• Performed general administrative duties, managed executive calendars, and supported the development and implementation of administrative policies and procedures.

• Managed freight bookings, cargo reservations, and shipment tracking to ensure timely and accurate service delivery.
• Prepared and verified shipping documentation, including bills of lading, invoices, and cargo manifests.
• Coordinated with port operations, warehouse teams, and vessel schedulers to support on-time cargo movement.
• Responded to customer inquiries regarding freight rates, schedules, delivery timelines, and company policies.
• Addressed cargo claims, discrepancies, and service concerns in a professional and solution-oriented manner.
• Processed payments and maintained accurate transaction and billing records.
• Ensured compliance with company procedures, safety standards, and regulatory requirements.
• Maintained updated records within logistics and shipment tracking systems.