CAROL NAMAIGA
Abu Dhabi,UAE
Summary
Dedicated customer service and sales professional with over 5 years of experience in high-volume aviation, retail and leisure environments, including Abu Dhabi Airport and Warner Bros. World Abu Dhabi. Skilled in delivering exceptional guest support, driving sales through cross-selling and upselling products, service recovery an efficient problem resolution while maintaining professionalism and positive service interactions. Recognized for strong communication, teamwork, cultural awareness, and the ability to remain calm and supportive in challenging situations.
Overview
1
1
Language
4
4
years of post-secondary education
5
5
years of professional experience
Work history
Guest Service Assistant, Abu Dhabi Airport
RFC Group
Abu Dhabi, UAE
2024.10 - Current
- Greet and assist guests throughout the airport touch points, ensuring a welcoming and seamless travel experience.
- Provide support to special categories including unaccompanied minors, PRMS and elderly travelers.
- Ensure compliance with airport and aviation safety regulations.
- Assist guests at check-in, boarding gates, transfer desks and arrivals to ensure a seamless airport journey.
- Guide guests with wayfinding, rebooking, flight information and terminal services.
- Coordinate with airport teams to maintain smooth guest movement.
- Communicate professionally via phone, email, and face-to-face interactions.
Sales Associate, Warner Bros. World Abu Dhabi
Miral Enterprises Group
Abu Dhabi, UAE
2022.07 - 2024.08
- Utilised excellent communication skills to provide detailed product information.
- Greeted every customer, listened to their needs and suggested the right items.
- Collaborated effectively with team members to meet sales targets.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Promoted special deals, loyalty programs and cross-sell extra items.
- Processed card or cash payments, run the cash register and handled returns.
- Learned the features of the new items to explain to explain benefits to buyers.
Pavilion Customer Service Agent
EXPO 2020
Dubai, UAE
2021.10 - 2022.04
- Had complete and thorough knowledge of all services and items inorder to be able to describe and recommend products to customers.
- Ensured all customers receive positive and professional service and exceed customer expectations.
- Met and greeted all customers in a warm and friendly manner and remain attentive all throughout their stay.
- Achieved or exceeded personal performance targets by performing assigned on standard tasks effectively.
- Handled difficult situations calmly, delivered positive outcomes under pressure.
- Assisted customers in navigating company website, enhanced user experience.
Education
Bachelor of Textile and Design - Fashion
Kyambogo University
Uganda 2017.08 - 2021.10
Skills
- Communication and awareness
- Customer service and Guest relations
- Team collaboration
- Retail sales and Upselling/ cross-selling
- Special assistance guest handling
- Service recovery and problem resolution
- Microsoft office (Word, Excel, Outlook)
- Product knowledge and merchandising
- Time management
Languages
English
Fluent
Timeline
Guest Service Assistant, Abu Dhabi Airport
RFC Group
2024.10 - Current
Sales Associate, Warner Bros. World Abu Dhabi
Miral Enterprises Group
2022.07 - 2024.08
Pavilion Customer Service Agent
EXPO 2020
2021.10 - 2022.04
Bachelor of Textile and Design - Fashion
Kyambogo University
2017.08 - 2021.10