CELESTINE ROBINSON
Dubai,DU
Summary
To be part of an Institution or Group, which will give me the opportunity to improve constantly my skills and at the same time enable to contribute to the Institutions growth.
Overview
11
11
years of professional experience
Work History
Guest Service Centre Shift Leader
Cluster, Grand Mercure & IBIS Styles Hotel Dubai
04.2023 - Current
Butler Service Desk Agent
The. St. Regis Downtown
11.2021 - 04.2023
Concierge
Al Jaddaf Rotana Suite Hotel
09.2020 - 11.2021
Guest Service Telephone Operator
Towers Rotana Hotel
11.2019 - 07.2020
Proud To Serve Telephone Operator
Atana Hotel
01.2018 - 11.2019
Telephone Operator/Guest Service Agent
Hilton Al AIN – Al Ain
05.2018 - 12.2018
Guest Service Centre Agent
Banana Island Resort Doha By Anantara
01.2015 - 09.2017
Telephone Operator/Data
Aloft Hotel, Abu Dhabi
07.2014 - 06.2015
Bell Desk Attendant
Aloft Hotel
07.2014 - 09.2014
Bell Desk Attendant
Carlton Hotel
11.2012 - 06.2014
Education
Diploma - Hospitality Management
Alison University
Diploma - Human Resources
Alison University
Skills
- O Opera Cloud, Opera PMS, ONQ PMS
- Fidelio
- O Eat2Eat – Restaurant Reservation
- Portal
- O SevenRooms – Restaurant
- Reservation Portal
- O Micros
- O Book4Time Spa Reservation Portal
- O Cisco, Avaya one X Agent /
- Supervisor/CMS, Avaya equinox
- Attendant / Attendant Administration
- O QMS & FCS Suite
- O GXP
- O Message Box
- O Paytrax / Payroll
- O TrustYou
- O Supervising
- O Conducting Trainings
- O Microsoft Office
- O E-mail etiquette's
- O Telephone etiquette's
- O Customer Service
- O Outbound telephone
- Marketing
- O Concierge Service
- Skills
Additional Information
https://www.linkedin.com/in/celestine-robinson-78190b120?utm
Languages
Tamil
Bilingual or Proficient (C2)
English
Advanced (C1)
References
REFERENCESReferences available on request.
Timeline
Guest Service Centre Shift Leader
Cluster, Grand Mercure & IBIS Styles Hotel Dubai
04.2023 - Current
Butler Service Desk Agent
The. St. Regis Downtown
11.2021 - 04.2023
Concierge
Al Jaddaf Rotana Suite Hotel
09.2020 - 11.2021
Guest Service Telephone Operator
Towers Rotana Hotel
11.2019 - 07.2020
Telephone Operator/Guest Service Agent
Hilton Al AIN – Al Ain
05.2018 - 12.2018
Proud To Serve Telephone Operator
Atana Hotel
01.2018 - 11.2019
Guest Service Centre Agent
Banana Island Resort Doha By Anantara
01.2015 - 09.2017
Telephone Operator/Data
Aloft Hotel, Abu Dhabi
07.2014 - 06.2015
Bell Desk Attendant
Aloft Hotel
07.2014 - 09.2014
Bell Desk Attendant
Carlton Hotel
11.2012 - 06.2014
Diploma - Hospitality Management
Alison University
Diploma - Human Resources
Alison University