Chaimae Guiriouini
Fashion Sales Associate
Abu Dhabi,UAE
Summary
Multilingual professional with expertise in customer service, sales techniques, and customer relationship management. Skilled in adapting to diverse customer needs, handling challenging situations, and processing orders and payments efficiently. Proficient in cash handling, stock counting, barcode scanning, and face-to-face selling to drive business success. Experienced in Instagram marketing and customer styling to enhance brand visibility and client satisfaction. Dedicated to delivering exceptional service while fostering strong customer relationships and contributing to organisational growth.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Sales Associate
Oscar Clothing Store
Kenitra, Morocco
07.2019 - 05.2021
- Handled cash, card, and cheque transactions accurately using the POS register system.
- Ensured store cleanliness and organization to maintain a welcoming shopping environment.
- Boosted brand awareness and contributed to increasing monthly sales targets.
- Stayed up-to-date with fashion trends to offer relevant and accurate product advice.
- Inspected items for damages and expiry prior to approving refunds or exchanges.
- Provided detailed explanations of store policies and guided customers on product choices.
- Prepared customer orders by wrapping, bagging, and boxing items with care.
- Assisted customers with returns, exchanges, and locating specialized help when needed.
- Delivered excellent customer service and built strong, lasting relationships with clients
Fashion sales associate
Tangier Mall Clothing Store
Tangier, Morocco
07.2017 - 02.2019
- Monitored merchandise movement to reduce losses from theft or damage.
- Collaborated with team members to meet sales goals and daily targets.
- Delivered exceptional customer service, encouraging repeat visits and word-of-mouth referrals.
- Supervised fitting rooms and ensured customer compliance with store policies.
- Enhanced store presentation through effective visual merchandising strategies.
- Handled customer complaints with professionalism, converting negative experiences into loyalty.
Education
Bachelor of Business Administration - Business
Ibn Tofail University
Tangier 06.2013 - 07.2017
Skills
- Adapting to customer needs and Handling difficult customers
- Order and payments processing
- Customer relationship management
- Cash handling
- Customer Service
- Sales techniques
- Instagram marketing
- Customer styling
Languages
Arabic
Native
French
Fluent
English
Intermediate
Affiliations
- Fashion and Styling
- Communication and Social Interaction
- Traveling and discovering new cultures
- Reading about customer behaviour and sales techniques
References
References available upon request.
Timeline
Sales Associate
Oscar Clothing Store
07.2019 - 05.2021
Fashion sales associate
Tangier Mall Clothing Store
07.2017 - 02.2019
Bachelor of Business Administration - Business
Ibn Tofail University
06.2013 - 07.2017
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