Chathuri Perera
Sharjah,UAE
Summary
Dynamic professional with expertise in communication and organisational skills. Proven ability to identify solutions and leverage analytical knowledge to drive results. Skilled in multitasking, facilitating group discussions, and overseeing project management.
Overview
17
17
years of professional experience
Work history
Customer Service & Sales Executive
R-pac Middle East Ltd.
Sharjah, UAE
06.2019 - 11.2025
- Accept orders via email, generating purchase invoices and SAP ERP invoices daily.
- Created cost files to analyse profit margins effectively.
- Placed orders with intercompanies, ensuring timely follow-up on deliveries from HK, India, Sri Lanka, and Vietnam.
- Coordinated shipments via air, sea, road, and courier with the commercial department.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Assessed customer needs to deliver tailored recommendations.
- Developed extensive product knowledge to enhance customer interactions.
- Utilised CRM software to optimise complaint management and improve workflow efficiency.
Specialist in Solution Sales (In Plant Printing Solutions)
Avery Dennison Lanka (Pvt) Ltd
Biyagama
09.2016 - 04.2019
- Consistently met my short and long-term targets by meeting customer's expectations.
- Sell Products and services.
- Handle products and services and product recalls.
- Create Product categories and maintain Database.
- Create PI, Invoice, PO's when necessary.
- Proactively participated in meetings and helped create new practices.
- Handle inquiries via Phone, E-mails, calls, and meeting clients frequently.
- Processed a range of documentation and entered information into databases.
- Trained, coached, and supervised new team members.
Customer Services Executive
Avery Dennison Lanka (Pvt) Ltd
Biyagama
08.2008 - 08.2016
- Resolve customer complaints via phone, email, or social media.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advice on company information.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade a customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Work with the customer service manager to ensure proper customer service is being delivered.
Education
Diploma - Customer Care Management
London Business School
Certificate Training - ISO 9001:2015 Internal Auditor
SGS Lanka
Short course - Tourism and hotel operations
The Open University of Sri Lanka
Skills
- Customer service and sales
- Product knowledge
- Effective communication
- Time management
- Willingness to learn
- Attention to detail
- Adaptability
- Team collaboration
- Creativity
LANGUAGES
English
Hindi
HOBBIES
Singing, Writing, Reading, Travelling, Dancing
EXTRA-CURRICULAR ACTIVITIES & REWARDS
- Member of Emergency rescue and firefighting team Avery Dennison Sri Lanka / Apr 2019
- Best Housekeeping employee in Avery Dennison
- Best Sales Performance Team in Avery Dennison
LINK
LinkedIn Profile: https://ln/m/chathuri-perera-b4-42035b/
PREVIOUS WORK EXPERIENCE
- Front Office Executive, Receptionist cum Telephone Operator in Triad Advertising (Pvt) Ltd / Colombo, Sri Lanka
- Assistant Coordinator & Data Entry Operator in Cellworld (Pvt) ltd / Colombo, Sri Lanka
Timeline
Customer Service & Sales Executive
R-pac Middle East Ltd.
06.2019 - 11.2025
Specialist in Solution Sales (In Plant Printing Solutions)
Avery Dennison Lanka (Pvt) Ltd
09.2016 - 04.2019
Customer Services Executive
Avery Dennison Lanka (Pvt) Ltd
08.2008 - 08.2016
Diploma - Customer Care Management
London Business School
Certificate Training - ISO 9001:2015 Internal Auditor
SGS Lanka
Short course - Tourism and hotel operations
The Open University of Sri Lanka