Christian Obligado
Al Ain City,Abu Dhabi
Overview
1
1
year of post-secondary education
10
10
years of professional experience
Work history
Waiter,Cashier,Barista
Cravia LLC INC (Cinnabon cafe and bakery)
Al Ain City, Abu Dhabi
2024.02 - Current
- Managed table settings for optimal dining experience.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Accommodated special dietary requests, enhancing customer dining experience.
- Assisted in food preparation, resulting in timely service delivery.
- Helped reduce waiting times by swiftly clearing tables after use.
- Handled payment transactions to guarantee smooth customer checkout process.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Remained calm under pressure, ensuring better performance during peak hours.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Relayed feedback from customers to management for continuous improvement.
- Delivered excellent customer service through friendly and polite interaction.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Cafe Manager
Felises Cafe and Bakery
Tarlac , Philippines
2020.05 - 2023.09
- Streamlined operations for increased efficiency through effective staff scheduling.
- Conducted financial tasks such as cash handling and till reconciliation, ensuring accuracy.
- Upheld high cleanliness standards for optimal dining experience.
- Monitored daily sales using point-of-sale systems, maintaining accurate records.
- Improved customer satisfaction by delivering prompt and professional service.
- Coordinated between kitchen staff and servers during peak hours ensuring seamless service.
- Fostered positive work environment, leading to improved team morale.
- Handled customer complaints effectively, preserving the brand image.
- Managed inventory to avoid stock shortages or excesses.
- Liaised with suppliers regularly to ensure timely deliveries of supplies.
- Trained new staff members to maintain quality of service delivery.
- Organised special events at the cafe, attracting more customers.
Cafe and Restaurant Manager
Plaza Mocha and Gourmet
Paniqui,Tarlac , Philippines
2017.02 - 2020.01
- Cultivated a positive work environment by fostering team spirit amongst staff.
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Coordinated events and parties to increase restaurant revenue.
- Tracked key performance indicators on a weekly basis; identified areas needing improvement.
- Trained new team members, enhanced service quality.
- Managed daily operations for smooth restaurant functioning.
Education
Vocational Education - Culinary arts
Dominican Colleges of Tarlac
Tarlac,Philippines 2015.01 - 2015.11
Skills
- Customer Service
- Payment Processing
- Cash handling
- Product knowledge
- Table clearing
- POS Systems
- Order processing
- Upselling
Timeline
Waiter,Cashier,Barista
Cravia LLC INC (Cinnabon cafe and bakery)
2024.02 - Current
Cafe Manager
Felises Cafe and Bakery
2020.05 - 2023.09
Cafe and Restaurant Manager
Plaza Mocha and Gourmet
2017.02 - 2020.01
Vocational Education - Culinary arts
Dominican Colleges of Tarlac
2015.01 - 2015.11