Christian Jhay Bravo
Rashidiya, Dubai,UAE
Summary
Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Waiter/Cashier/Barista
Russos's Newyork Pizzeria
Dubai, UAE
09.2022 - Current
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Prepared tables for guests and reset tables between customers.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Greeted customers, presented menus and shared information about available special items.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Verified completed orders and served guests at tables.
- Kept tables clear of used crockery, glassware and cutlery.
- Accurately took orders, making menu recommendations as appropriate.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Used POS register system to total values and complete cheque, card, or mobile payments.
- Helped customers to pack away shopping for improved customer experience.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Created speciality drinks according to exact customer requests and preferences.
Waiter
Tito Renz Restaurant
Bulacan, Philippines
03.2020 - 05.2022
Education
Bachelor's degree - Marine Engineering
Isabela College of arts and Technology
Philippines 04.2012 - 05.2015
Diploma -
Angadanan National High School
Philippines 03.2006 - 04.2010
Skills
- Customer Service
- Cash handling
- Payment Processing
- Product knowledge
- POS Systems
- Menu memorisation
- Point of sale system operation
- Food and beverage specialist
- FOH procedures
- Order taking
- Kitchen staff coordination
- Multitasking
Languages
English
Fluent
Tagalog
Native
References
References available upon request.
Timeline
Waiter/Cashier/Barista
Russos's Newyork Pizzeria
09.2022 - Current
Waiter
Tito Renz Restaurant
03.2020 - 05.2022
Bachelor's degree - Marine Engineering
Isabela College of arts and Technology
04.2012 - 05.2015
Diploma -
Angadanan National High School
03.2006 - 04.2010
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