Christopher Anane
Duba,United Arab Emirates
Summary
Charismatic professional with knack for fostering positive guest experiences and handling inquiries with tact and diplomacy. Skilled in conflict resolution and customer service, ensuring smooth operations and satisfaction. Committed to enhancing guest relations and contributing to welcoming environment.
Charismatic individual with natural ability to connect with people and resolve issues promptly and diplomatically. Proficient in communication and problem-solving, with proven track record in customer service and hospitality sectors. Poised to enhance guest satisfaction and loyalty in Guest Relation Executive role.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Guest relations executive
Inaya Security Services
Dubai, UAE
02.2024 - Current
- Established rapport with VIPs through personalized attention fostering brand loyalty.
- Supported housekeeping management in maintaining first-class hotel conditions.
- Managed guest complaints, ensuring satisfaction and repeat business.
- Reviewed daily arrivals, ensuring special requests were met promptly.
- Handled high-pressure situations with ease, maintaining a calm and welcoming environment.
Aviation security officer
Tranguard Group
Dubai, UAE
06.2021 - 06.2024
- Monitored of individuals within terminal, identifying and addressing any suspicious actions swiftly,.
- Ensured safe aircraft operations by conducting thorough security checks.
- Conducted random screenings on passengers and crew members, maintaining high level of vigilance at all times.
- Identified dangerous and prohibited objects by conducting physical inspections and operating x-ray machines to screen cargo.
- Controlled and monitored access points to identify and report suspicious individuals and activities.
- Implemented emergency drills regularly to prepare staff for any unforeseen incidents,.
Education
Diploma of Education - Aviation Customer Service
Zabeel Intl Institute
Bur Dubai, Dubai 11.2024 - 03.2025
Diploma of Education - Education
Abetifi College of Education
Ghana/ Abetifi 09.2015 - 06.2018
High School Diploma - General Art
Drobo Senior High School
Ghana/Drobo 10.2011 - 08.2014
Skills
- Guest satisfaction
- Complaint resolution
- Complaint handling
- Effective communication
- Customer focus
- High-pressure handling
Timeline
Diploma of Education - Aviation Customer Service
Zabeel Intl Institute
11.2024 - 03.2025
Guest relations executive
Inaya Security Services
02.2024 - Current
Aviation security officer
Tranguard Group
06.2021 - 06.2024
Diploma of Education - Education
Abetifi College of Education
09.2015 - 06.2018
High School Diploma - General Art
Drobo Senior High School
10.2011 - 08.2014
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