Experienced and passionate barista with expertise in menu development, recipe creation, and costing. Known for consistently delivering exceptional coffee experiences, participating in high-level competitions, creating a fun and free work environment and excelling in customer service. Driven by a dedication to mental health, self-development, and life coaching, which enhances my ability to connect with and support customers and colleagues alike.
Hi, I’m
Clementine Wainaina
Senior Barista
Dubai,Dubai
Summary
Overview
8
years of professional experience
Work History
The Arts Club
Senior Barista
09.2021 - Current
Job overview
- Optimized workflow processes through effective communication between front-of-house staff and bar personnel.
- Assisted with inventory management to ensure adequate stock levels and minimize waste.
- Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
- Streamlined beverage preparation, resulting in reduced wait times for customers.
- Innovated new drink recipes that became popular menu items among regular patrons.
- Maintained cleanliness of the work area and equipment to ensure compliance with health code regulations.
- Displayed strong leadership qualities by effectively managing team schedules, resolving conflicts among colleagues when necessary.
- Collaborated closely with team members to boost productivity during peak hours.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Implemented mindfulness techniques in service routines, improving team focus and customer satisfaction.
The Hangar
Customer Service Attendant
09.2019 - 06.2020
Job overview
- Promoted company products and services, resulting in increased sales and revenue.
- Served as a mentor for new hires, providing guidance and support in their transition into the Customer Service Attendant role.
- Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
- Participated in ongoing training sessions to stay informed on industry trends, best practices, and new product offerings for effective client engagement.
- Proactively anticipated potential issues or roadblocks by monitoring common patterns among customer concerns; suggested improvements to management as appropriate.
- Maintained comprehensive knowledge of product offerings, enabling accurate information provision to customers upon request
- Conducted regular follow-ups with customers to ensure their needs were met and any issues were addressed promptly.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Lavazza Coffee SchoolDubai, UAE
Diploma from Coffee
06.2024
University Overview
Latte Art and coffee preparation. Components and functions of the coffee machine. Menu development and costing. Setting up a coffee station. Daily operating procedures of a coffee station.
The Mind Body Food InstituteAustralia
Wellness from Holistic Life Coaching
University Overview
This is a self development course on wellness and mindfulness through identifying traumas, limiting beliefs, negative self talk, habit loops among others, that may be inhibiting progress in different facets of our lives.
Kenya Coffee SchoolNairobi, Kenya
Advanced Diploma from Coffee Skills
08.2024
University Overview
Advanced studies on coffee sensory skills, coffee analysis, cupping, growing and harvesting, basic espresso machine engineering and troubleshooting skills,coffee grading and marketing.
Skills
Cash Handling
Accomplishments
Accomplishments
Top 10 finalist at Lavazza My MOCACCINO challenge, 2022
Employee of the year Nominee at The Arts Club, 2021
Timeline
Senior Barista
The Arts Club
09.2021 - Current
Customer Service Attendant
The Hangar
09.2019 - 06.2020
Lavazza Coffee School
Diploma from Coffee
The Mind Body Food Institute
Wellness from Holistic Life Coaching
Kenya Coffee School
Advanced Diploma from Coffee Skills
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