Dalia Aboushalabi
Dubai
Summary
Over a 14 year career in flight attendance , working in the Saudi Arabia air lines and in Emirates in UAE , I am Able to think creatively ,Have Strong problem solving skills , Critical thinking be an Active listening have Strong communication with strong Visualization and Familiar with customer journey and able to map it out . with my Analytical skills and Flexibility to be a Leadership and the ability to take initiative and Time management .
Overview
18
18
years of professional experience
Work History
cabin supervisor
Emirates airlines
01.2013 - Current
- Mentored new cabin crew hires, providing guidance on company policies and procedures as well as hands-on training.
- Managed inventory of onboard supplies effectively, reducing waste and minimizing costs.
- Streamlined pre-flight preparations to ensure timely departures and arrivals.
- Handled escalated passenger complaints professionally, taking proactive measures to resolve conflicts while preserving positive relationships with customers.
cabin crew manager
Emir airline Saudi Arabia
01.2011 - 01.2012
- Implemented quality control measures to ensure consistent delivery of high-quality products or services from the crew members under my supervision.
- Boosted productivity by setting clear goals and expectations for each crew member.
- Evaluated and adjusted team priorities in response to changing business needs, ensuring all essential tasks were completed promptly and efficiently.
- Established positive relationships with clients, fostering long-term partnerships for future projects.
cabin crew
Alwafeer air Saudi Arabia
01.2009 - 01.2011
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Front Desk Receptionist
Four Seasons Hotel
01.2008 - 12.2008
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Tour guide part time
Alex Tours
01.2007 - 08.2007
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Education
ISI institute for inflight service and customer service -
ISI institute for inflight service and customer service
01.2009
Bachelor degree - Tourism and Hotel management
Alexandria University
01.2008
Skills
- Able to think creatively
- Strong problem solving skills
- Critical thinking
- Active listening
- Strong communication
- Visualization
- Familiar with customer journey and able to map it out
- Analytical skills
- Flexibility
- Leadership
- The ability to take initiative
- Time management
- Microsoft word
- Microsoft Excel
- Google ads
- Facebook ads
Languages
Arabic
English
Timeline
cabin supervisor
Emirates airlines
01.2013 - Current
cabin crew manager
Emir airline Saudi Arabia
01.2011 - 01.2012
cabin crew
Alwafeer air Saudi Arabia
01.2009 - 01.2011
Front Desk Receptionist
Four Seasons Hotel
01.2008 - 12.2008
Tour guide part time
Alex Tours
01.2007 - 08.2007
ISI institute for inflight service and customer service -
ISI institute for inflight service and customer service
Bachelor degree - Tourism and Hotel management
Alexandria University
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