Dana Alfreahat
Dubai,DU
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
14
14
years of professional experience
Work History
Sales Manger
JCBL Group
06.2020 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
PR and Marketing Communications Executive
Burj Al Arab Jumeirah
12.2013 - 01.2015
- Proactively edit content for Burj Al Arab on jumeirah.com, managing all content requests from other departments.
- Continually monitor and look for ways to improve functionality and the customer journey within jumeirah.com, putting forward recommendations and implementing any changes.
- Work alongside internal stakeholders and approved external agencies to create online/offline advertisements to raise Burj Al Arab profile online and offline, mainly increase customer visits and drive revenue through jumeirah.com.
- Regularly monitor and update facebook and Twitter pages with relevant content in line with rooms, restaurants, bars and lifestyle marketing campaigns, ensuring positive publicity for Burj Al Arab online.
- Examine ways of increasing user engagement.
- Prepare the Digital and Social Media dashboards.
- Track all the display and email results in order to analyse them and improve performance.
- Report regularly to the business on Trip Advisor Popularity Ranking.
- Working with in-house and external designers, create, design and distribute HTML e-mails to customers, communicating and creating awareness of Jumeirah promotions.
- Carry out online marketing usability audits, installing tracking systems in order to monitor the success of e-mail marketing campaigns.
- Online business planning and support key strategic projects.
- Assist and manage in PR and media reviews for the Complex.
- · Working alongside internal customers to create advertisements that increase sales and brand awareness.
- · Assisting with photo and video shoots and ensure all relevant departments are informed about such activities well ahead of time.
- · Develop, maintain and foster long term relationships with the media.
- Translate (English to Arabic), produce and implement written communications and (press) materials to meet established standards of content, style and appearance. Materials
Customer Sales Advisor
Jumeirah Group Headquarters
07.2010 - 11.2013
- Boosted customer satisfaction by addressing and resolving issues promptly and professionally.
- Enhanced sales performance through building rapport with customers, identifying needs, and presenting suitable product options.
- Streamlined the sales process to improve efficiency and reduce time spent on administrative tasks.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
Education
Software Engineering -
Philadelphia University
Jordan07.2010
Skills
- Account Management
- Solution Selling
- Strategic Planning
- Sales Tracking
- Client Relationship Management
- Business Development and Planning
- Team Oversight
- Analytical Problem Solver
- Marketing Strategy
- Analytical thinking
- Project management
- Sales Operations
Timeline
Sales Manger
JCBL Group
06.2020 - Current
PR and Marketing Communications Executive
Burj Al Arab Jumeirah
12.2013 - 01.2015
Customer Sales Advisor
Jumeirah Group Headquarters
07.2010 - 11.2013
Software Engineering -
Philadelphia University
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