Amadeus
Danish Mushtaq Kundlik
Corporate Travel Consultant
Ajman
Summary
Possessing highly organized and resourceful nature, combined with exceptional communication and problem-solving skills. Well-versed in travel planning and customer service, offering strong attention to detail and ability to adapt quickly to new technologies and systems. Aiming to provide seamless travel experiences and enhance client satisfaction through efficient and tailored travel solutions.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Corporate Travel Consultant
Benzy Infotech Solutions LLC, Ajman
12.2019 - Current
- Handling Soto Booking, Making itineraries for marine clients on GDS ( AMADEUS,SABRE , GALILEO)
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Saved clients on overall travel costs by finding most affordable ticket and lodging options.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.
- Booked tickets for air, rail, and ground transportation.
- Negotiated favorable rates with vendors to secure cost-effective solutions for corporate clients'' travel needs.
Travel Consultant
Akbar Travels Online FZE (A Division of Akbar Travels, Middle East)
04.2018 - 11.2019
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Advised clients on visa, passport, and security requirements relating to destinations and confirmed flight details for each reservation
- Handled sensitive information with professionalism and discretion
- Handling Inbound and Outbound Calls and Solving passenger queries
- Answering Passenger queries over email
- Blocking PNR's and Issuance of Tickets
- Handling issuance, cancellation, refunds, and reissuance (Amadeus, Galileo, and Sabre)
- Maintaining a work report for the team
Customer Care Executive
Akbar Online Booking Co. Pvt Ltd.
12.2016 - 03.2018
- Coordinated timely responses to online customer communication and researched complex issues
- Maintained and managed customer files and databases
- Answering Passenger queries over email
- Blocking PNRs and the issuance of Tickets
- Handling issuance, refunds, and reissuance (Amadeus, Galileo, and Sabre)
- Maintaining work report for the team
Associate In Reservation & Ticketing
J R Technologies
05.2015 - 12.2016
- Handling walking customers
- Solving the queries
- Interaction with sales agents
- Agent enquiry handling
- Preparation for reports
- Reissue schedule change or exchange
- Familiar with agent web PNR's
- Building strong relationships with clients
- Checking the fares and fare rules as per Amadeus and contracts approved for the agents by the airline
- To achieve the given monthly target and take the necessary steps to complete
- Working Knowledge on both ARC and BSP
Education
Diploma In IATA -
IITC
Mumbai 04.2001 -
High School Diploma -
Fatima E.W.Parkar Jr.Colege of Arts And Commerce
Chiplun 04.2001 -
Skills
Expert itinerary planning
Strong communication skills
Exceptional customer service
Sales and upselling
Software
Sabre
Galileo
Timeline
Corporate Travel Consultant
Benzy Infotech Solutions LLC, Ajman
12.2019 - Current
Travel Consultant
Akbar Travels Online FZE (A Division of Akbar Travels, Middle East)
04.2018 - 11.2019
Customer Care Executive
Akbar Online Booking Co. Pvt Ltd.
12.2016 - 03.2018
Associate In Reservation & Ticketing
J R Technologies
05.2015 - 12.2016
Diploma In IATA -
IITC
04.2001 -
High School Diploma -
Fatima E.W.Parkar Jr.Colege of Arts And Commerce
04.2001 -
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