Microsoft Office
Daniela L. Perez Fernandez
Tourism And Hospitality Bussiness Manager
Dubai
Summary
Learning from every experience. Always looking for personal and professional growth. All this leads to a unique goal: Get to be and give the best Energetic Counselor bringing demonstrated success in program management and development techniques illustrated across more than 10 years of industry experience. Eager to apply in-depth child development knowledge to help youth build solid foundation of life skills and coping mechanisms to support success. Exceptional Nanny with experience supporting daily success and health of children of varying needs and interests.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Kids Club Associate
Atlantis The Royal PRE-OPENNING
Dubai
08.2022 - Current
- Organized and stored toys and art materials to restore order in activity areas.
- Worked in reception/front desk.
- Creation of Ingredient Books and activities planning.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Trained new team members on company procedures, customer service and issue resolution.
- Tracked important information spreadsheets and ran reports or generated graphs using data.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Completed daily cleaning checklists by sanitizing toys, sweeping and mopping floors and washing down surfaces.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Maintained control of building entry and exit points to guarantee child safety.
- Maintained stock of items required for kids' activities by inventorying and ordering new stock such as paints, toys and crayons.
- Offered assistance to parents filling out registration forms to obtain necessary details of child.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
- Collected, arranged, and input information into database system.
Camp Counselor/Supervisor of Operations
Watusi Watoto Camp
Puebla
01.2009 - 07.2015
- Watusi Watoto Camp, Puebla
- Washauri (counselor) for children, teenagers and adults, Mzaidizi (Logistics), Sherha (Staff Officer), W3 (Supervisor)
- Events Organization
- Coordination for Staff working with the campers
- Managing of small, medium and large groups. (Children, events and staff)
- Responsible for coordinating tasks within determined timing
- Trainer for new staff
- Collaborated with other camp counselors to design fun and enriching learning activities for campers
- Taught campers outdoor-focused skills such as kayaking and rappelling to increase campers' self-reliance and confidence
- Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression
- Worked with children of varying age, interest, skill and developmental levels
- Implemented recreational activities to promote campers' physical health and encourage teamwork skills development
- Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
Youth Program Coordinator
Instituto de la Juventud
San Miguel de Allende
11.2014 - 07.2015
- Coordinating activities with youths, creation of agreements with sponsors, supervising activities
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations
- Strengthened academic, social and physical education program offerings for area youth
- Partnered with businesses, schools and nonprofits to expand youth program outreach and impact
- Organized special events and activities to boost youth engagement and improve lives of at-risk children
- Observed staff and volunteers to verify compliance with educational, safety and interpersonal guidelines.
Youth Program Coordinator
Instituto Municipal de la Juventud
Puebla
03.2013 - 06.2014
- Observed staff and volunteers to verify compliance with educational, safety and interpersonal guidelines.
- Provided leadership, guidance and support to staff members.
- Incorporated understanding of multiple learning modalities and leveraged assessments to develop personalized enrichment curricula.
- Implemented strategies to increase public awareness of social and community service programs.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Coordinated logistics for meals, transportation and program delivery.
- Strengthened academic, social and physical education program offerings for area youth.
- Built recruitment and retention plans to maintain full roster of program participants.
- Organized special events and activities to boost youth engagement and improve lives of at-risk children.
- Managed volunteer programs focused on providing community services to underserved populations.
House Manager, Nanny
High End Profile Family to be provided
London
02.2020 - 07.2022
- Established lasting, professional connections with high end profile families and children by encouraging open communication and delivering positive feedback
- Enforced rules and managed behavior through developmentally appropriate discipline
- Shopped for supplies, food and clothes for children and family members
- Booked, planned and organized family vacations. (Hotels, flights, transportations, activities...)
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Assisted with light housekeeping duties as well as running errands
- Traveled with families to care for children and allow parents private time
- Worked with parents to develop and implement discipline programs to promote positive behavior
- Read and discussed stories with children to boost literacy and reading comprehension skills
- Created and implemented diverse educational strategies to boost development
- Live-In Nanny
Peer Support Specialist and Trainer
Mayday Italia
Ferrara
05.2020 - 01.2021
- Traveling to offered peer support training in Spain, London and Buenos Aires.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Teaching Crisis Intervention skills to international classes, training on communication skills, stress management, conflict resolution
- Designing classes in spanish and english
- Provided education on mental health topics and resources to clients.
- Listened to clients' concerns and provided encouragement and support.
- Provided comprehensive case management services, created support plans, and connected clients and families to appropriate resources.
- Adapted counseling techniques to best suit individual needs of each client.
- Developed treatment plans to help clients build self-confidence and resilience.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Increased awareness of and supported participation in self-help and advocacy organizations.
Costumer service / Front Desk
MainStreet Play
Seattle
08.2017 - 08.2017
- Responsible for all aspects of customer service, including greeting and check- in, ensuring guest satisfaction and safety, handling cash and credit card transactions, party setup and supervision (ensuring guests are safe and having fun)
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Responsible for assisting children of all ages to play with toys and on apparatus of facility
- Led play activities such as story time, craft time and directed other employees on appropriate activities for customers.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated leadership skills in managing projects from concept to completion.
Cashier, Waitress, Bartender
Recorte Sport Bar
Puebla
01.2009 - 01.2011
- Charging accounts and payments to suppliers, customer service, beverage preparation, logistics, supplies, accounting and finance.
- Used cash registers and credit card machines to cash out customers.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Guest Activities /Tour Guide
Amir Adventours
Bacalar
01.2019 - 06.2020
- Guided groups of up to 20 people on scheduled tours.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Built personal relationships with guests to promote positive experiences.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.
- Maintained vehicles and audio equipment to keep resources working and available for tour use.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Collected and deposited payments from guests.
- Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
Head Bartender
Corporativo A&B LP Bar Music Hall
Puebla
01.2009 - 01.2011
- Poured and prepared mixed drinks for over 500 customers daily
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Teaching Assistant
John J. Sparks Kindergarden
Coatzacoalcos
06.2007 - 08.2007
- Supported classroom activities, tutoring, and reviewing work.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported planning and preparation for culturally-diverse class sessions.
Cashier, Bartender
Barista
06.2019 - 10.2022
- The Yak Lake House, Bacalar, Quintana Roo
- Charging accounts and payments to suppliers, customer service, beverage preparation, inventory
- Monitored supply levels at counter and maintained customer areas to meet typical demands
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Recommended products based on solid understanding of individual customer needs and preferences
- Corporate Sales
- Basset Solutions
- Customer prospecting , closing sales , sales tracking and management of corporate portfolio
- Perform Selling services Recruitment and Payroll Administration
- Aplication of Socioeconomics investigations, mystery shopping, online facturation, reception.
Live-In Nanny
Leslie Rathbun
Seattle
08.2016 - 09.2018
- Taking care of infants as a live in nanny in the United States with 2 different families.
- Developed bilingual abilities in Spanish through immersive conversation and activities.
- Met with parents about daily activities, positive developments, and issues.
- Transported children safely to school, activities and appointments on time.
- Implemented daily routine to maintain structure and stability
- Prepared and accompanied children on outings and vacations, supervising playtime and other activities for safety purposes.
Counselor Supervisor
GreenForest Natural Camp Park
Coatzacoalcos
01.2002 - 01.2003
- Supervision with strong interaction, of all programs for children activities, ages 3-17 years.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Developed and maintained relationships with parents and community agencies, supporting targeted and holistic counseling services through interdisciplinary partnerships.
Event Planner
TV Presenter, Fresas y Reventados
01.2001 - 01.2011
- Superfantástico Show
- Management and organization of activities in small and large events.
Education
BBA - Tourism And Travel Management
Benemérita Universidad Autónoma De Puebla
Puebla, Mexico 08.2007 - 05.2012
Some College (No Degree) - Event Planning
Intercontinental, Universidad Iberoamericana
Puebla, Mexico 02.2015 - 03.2015
High School Diploma -
CBTIS Dr. John J - Coatzacoalcos
Coatzacoalcos, Mexico 08.2005 - 08.2007
Skills
Group supervision and management
undefinedSoftware
Micros
Opera
Canvas
Outlook
Certification
UAE Pediatric First Aids
Trainings
- Forbes Travel Guide: Foundations Introduction
- Sustainability Atlantis Atlas Project
- Atlantis Service Philosophy
- Anti Harassment
- Use and Disclosure of Confidential Information
- COVID-19 and Hygiene
- Standard Operating Procedures
- Cash and Micros Handling
- Forbes Travel Guide: Guest Activities
- Activity Planning Pre-opening
- Food Safety Training in Dubai
- Guest Confrontation
- Handling Challenging Behavior
- Atlantis Explorers SOP
- Guest Experience
- Guest Complaints
- Emotional Intelligence
International Abroad Experience
- London, United Kingdom
- Seattle, United States of America
- Verona, Italy
- Dubai, United Arab Emirates
- Mexico
Timeline
UAE Pediatric First Aids
02-2023
UAE First Aids and CPR
09-2022
UAE People of Determination Awareness
09-2022
Kids Club Associate
Atlantis The Royal PRE-OPENNING
08.2022 - Current
UK First Aids and CPR
04-2021
Peer Support Specialist and Trainer
Mayday Italia
05.2020 - 01.2021
House Manager, Nanny
High End Profile Family to be provided
02.2020 - 07.2022
Cashier, Bartender
Barista
06.2019 - 10.2022
Guest Activities /Tour Guide
Amir Adventours
01.2019 - 06.2020
USA Pediatric First Aids and CPR
09-2017
Costumer service / Front Desk
MainStreet Play
08.2017 - 08.2017
Live-In Nanny
Leslie Rathbun
08.2016 - 09.2018
Some College (No Degree) - Event Planning
Intercontinental, Universidad Iberoamericana
02.2015 - 03.2015
Youth Program Coordinator
Instituto de la Juventud
11.2014 - 07.2015
Youth Program Coordinator
Instituto Municipal de la Juventud
03.2013 - 06.2014
Camp Counselor/Supervisor of Operations
Watusi Watoto Camp
01.2009 - 07.2015
Cashier, Waitress, Bartender
Recorte Sport Bar
01.2009 - 01.2011
Head Bartender
Corporativo A&B LP Bar Music Hall
01.2009 - 01.2011
BBA - Tourism And Travel Management
Benemérita Universidad Autónoma De Puebla
08.2007 - 05.2012
Teaching Assistant
John J. Sparks Kindergarden
06.2007 - 08.2007
High School Diploma -
CBTIS Dr. John J - Coatzacoalcos
08.2005 - 08.2007
Counselor Supervisor
GreenForest Natural Camp Park
01.2002 - 01.2003
Event Planner
TV Presenter, Fresas y Reventados
01.2001 - 01.2011
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