DeAnna Marshall

GIS Technician

Winchester,KY

Summary

Recent graduate with foundational knowledge in Geographic Information Systems and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

years of professional experience

Work History

Assistant IT Manager

BlueCross BlueShield of Michigan

01.2021 - Current

Managed Resource Scheduling and Work Assignments
Cultivated interpersonal skills by building positive relationships with others.
Acted as a team leader in group projects, delegating tasks and providing feedback.

IT Specialist - Lev 2

DXC Technology

01.2010 - 12.2020

Diagnosed and troubleshot hardware, software and network issues.
Researched and identified solutions to technical problems.
Helped streamline repair processes and update procedures for support action consistency.
Responded to customer inquiries and provided technical assistance over phone and in person.
Created user accounts and assigned permissions.
Used ticketing systems to manage and process support actions and requests.

Education

Bachelor of Science - Geography

Arizona State University, Tempe, Arizona

05-2025

4.0 GPA
Relevant Coursework: GIS & ESRI products proficiency

Skills

Application support
Customer support
Verbal and written communication
Cartography and graphic design
Geographic information systems

Map production
Spatial data concepts
ArcGIS
QGIS

Timeline

Assistant IT Manager - BlueCross BlueShield of Michigan

01.2021 - Current

IT Specialist - Lev 2 - DXC Technology

01.2010 - 12.2020

Arizona State University - Bachelor of Science, Geography