Darron Marcus

A Licensed Real Estate Agent with a track record of closing multiple deals within Dubai. Having been 8 years within the UAE and 11 years in Hospitality, I bring a personalized and precise guide to fulfilling my clients requirements when finding a home or simply acquiring assets when investing.

What I provide: -

- In depth market knowledge of the performing communities within Dubai

- Sales strategies to approach various clientele's requirements

- Cross selling between multiple communities - Understanding and locating clients needs - Providing market reports to maximize the potential of Sales

- Effectively building and retaining relationship with Clients

- Understanding and locating market trends

- Collaborating and building relations within the company, and with neighboring companies to maximize Sales opportunities

- Market properties through advertising, social media, and networking.

- Negotiate contracts and terms between buyers and sellers.

- Provide guidance on property financing options and mortgage processes.

• Promote brand culture and values within the team.
• Ensure that customer service standards are executed daily as per brand guidelines.
• Facilitated positive, friendly guest experiences by ensuring employees interacted with customers in a calm, professional manner.
• Address customer complaints or issues & resolve matters.
• Obtained customer feedback and suggested changes to improve operations.
• Fostered teamwork through collaborative activities.
• Guarantee the attendance & completion of all required staff training & maintain high levels of product knowledge within your team.
• Ensured compliance to health and safety regulations for safe dining environment.
• Cultivated relationships with suppliers to optimise inventory management.
• Trained new team members, enhanced service quality.
• Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
• Oversaw budgeting and financial planning to maintain profitable margins while delivering high-quality service.
• Innovated promotional strategies, raised brand awareness in local community.
• Implemented new menus, improved dining experience.
• Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
• Achieved financial goals through rigorous restaurant budgeting and forecasting.

• Planned, prioritized, organized, and controlled day-to-day restaurant operations to ensure smooth, efficient service
• Applied detailed knowledge of departmental standards to maintain consistent food, beverage, and service quality and drive guest satisfaction
• Developed action plans to address standards shortfalls and identified operational issues proactively to maintain customer service
• Supervised department financial performance in line with the profit plan and company objectives, supporting sustainable profitability
• Used key performance indicators, operational monitors, and financial targets to evaluate departmental performance and guide future planning
• Analyzed financial information from POS and payroll systems to support decision-making, labor planning, and cost control
• Controlled operating costs while ensuring service, quality, and brand standards met expectations
• Analysed financial variances to identify trends and operational issues, highlighting opportunities for improvement
• Led daily restaurant operations with a focus on optimizing efficiency, guest experience, and service excellence

• Managing both Teible Restaurant & Art Jameel Café.
• Set & agree budgets with higher management.
• Organise promotional events with Jameel Arts Centre & working with brands such as Cartier/Auditoir.
• Analyze and plan outlet sales levels and profitability.
• Ensure outlet operates efficiently and profitably while maintaining standards in terms of food, service, health & safety (HACCP).
• Ensure all QS&E items are well maintained and to ensure staff are trained correctly for the use thereof, monitoring stock levels.
• Responsible for qualitative performance of the outlet.
• Ensure business performance is met.
• Menu engineering (The restaurant changes menu quarterly/seasonally).
• P&L Analysis

• Oversaw day-to-day restaurant operations, aligning staffing, service flow, and shift execution with sales objectives and guest satisfaction goals
• Met sales targets by implementing strategies to enhance team productivity, control operating costs, and optimize use of labor and other resources
• Assisted with hiring, onboarding, training, motivating, and coaching staff to support a high-performance, service-focused team culture
• Performed regular inventory checks and coordinated maintenance work orders to maintain optimal restaurant conditions and equipment reliability
• Ensured adherence to quality standards, food safety protocols, and government safety regulations through consistent application of safe practices
• Managed supplier relationships by preparing purchase orders, resolving order and delivery discrepancies, and processing payments in a timely manner
• Planned and executed in-house events to enhance the customer experience and strengthen the restaurant’s profile and reputation