Hi, I’m
DAWLAT MAHMOUD
Dubai (Aljaddaf),UAE
Summary
Competent individual with excellent initiative and planning skills seeks Admissions Coordinator role. Multitasks well whilst maintaining attention to detail for productive, high-quality administration and application management.
Overview
7
years of professional experience
5
years of post-secondary education
Work History
Clemenceau Medical CenterDubai
Receptionist cum admin assistant
03.2023 - Current
Job overview
- Coordinated medical appointments for improved patient care.
- Enhanced healthcare delivery by scheduling and managing staff meetings.
- Optimised work efficiency with effective communication between medical personnel.
- Streamlined processes to enhance patient satisfaction.
- Facilitated smooth operation of the medical centre, ensuring seamless patient experience.
- Ensured timely preparation of reports for better decision making.
- Managed inventory effectively, reducing wastage of resources.
Al Zahra HospitalDubai, UAE
Wellness Client Coordinator
06.2022 - 02.2023
Job overview
- Orchestrate patient care workflows across multiple departments, improving efficiency by 25%.
- Facilitate seamless communication between patients, families, and healthcare providers.
- Manage complex medical appointment schedules, reducing wait times by 15%.
American HospitalDubai, UAE
Unit Clerk Interpreter and Health Services Coordinator
03.2020 - 02.2022
Job overview
- Provided accurate medical interpretation for 50+ patients daily.
- Coordinated inter-departmental activities, reducing process delays by 20%.
- Managed post-surgical appointment follow-ups, improving patient compliance by 35%.
- Designed and executed comprehensive wellness programs, attracting 500+ new clients.
- Managed client relationships, achieving a 95% satisfaction rate.
Dr. Sulaiman Alhabib Hospital Dubai (HMG)Dubai, UAE
Patient Relations & Health Services Coordinator
01.2018 - 01.2020
Job overview
- Monitored and improved service quality indicators, achieving a 98% patient satisfaction rate
- Streamlined invoicing procedures, reducing processing time by 30%
- Coordinated patient care across departments, enhancing overall hospital efficiency by 25%.
Education
Minya University, Faculty of Fine Arts
Bachelor of Arts in Mural Design from Mural Arts Design
09.2008 - 01.2014
Skills
- Customer Service Excellence
- Bilingual Interpretation (Arabic/English)
- Excellent communicator at different levels, both spoken and in writing
- Interpersonal skills, able to operate in a multi-cultural environment
- Solid time management skills, the ability to multi-task and cope with peaks of demand
- Computer literate, proficient in excel and able to navigate all social media platforms
- Customer relationship building
- Marketing strategy planning
- Experience with crm software
- Process Management
Accomplishments
- Patient Satisfaction Champion, American Hospital Dubai, 2021
- Dean's List, Minya University, 2010-2014
Timeline
Receptionist cum admin assistant
Clemenceau Medical Center
03.2023 - Current
Wellness Client Coordinator
Al Zahra Hospital
06.2022 - 02.2023
Unit Clerk Interpreter and Health Services Coordinator
American Hospital
03.2020 - 02.2022
Patient Relations & Health Services Coordinator
Dr. Sulaiman Alhabib Hospital Dubai (HMG)
01.2018 - 01.2020
Minya University, Faculty of Fine Arts
Bachelor of Arts in Mural Design from Mural Arts Design
09.2008 - 01.2014
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