Microsoft Office (excel, PowerPoint and word)
Zafar Khan
Retail
Dubai,DU
Summary
High-achieving Senior Sales Associate successful at consistently meeting or exceeding sales targets. Personable and persuasive with exceptional sales prowess and effective communication skills. Assesses customer needs and delivers individualized recommendations to foster satisfaction. Highly motivated Fashion and SPORTSWEAR Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Sr. Sales Associate
Sun And Sand Sports (GMG GROUP)
DUBAI, DUBAI
02.2018 - Current
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Reported sales data to upper management for review.
- Monitored sales team performance and provided constructive feedback.
- Developed sales plans to increase market share, customer base and revenue.
- Maintained comprehensive knowledge of industry-related goods and services such as Sports, Fashion and Trends.
- Generated sales leads and cold called potential customers.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
Sr. Fashion Consultant
Aditya Birla Fashion And Retail Ltd
Kolkata, West Bengal
08.2014 - 11.2017
- Helped bridal clients find perfect headpieces and heels to match style and color of selected gowns.
- Assisted young ladies in finding ideal prom, pageant and gowns.
- Drove brand awareness by organizing display setups and assisting in merchandising.
- Developed compelling outfit designs that exceeded client expectations and resulted in sales of $400 per transaction on average.
- Coordinated deliveries with textile vendors, and suppliers.
- Led entire client shopping experience, putting together ensembles and providing styling tips that were personalized.
- Performed various sales transactions, checked on invoices, prepared special orders and delivered correct merchandise.
- Handled payment transactions using ExPos to maintain accuracy and payment processes.
- Cultivated lasting relationships with clients through one-on-one interactions in store environment.
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Prepared for photo shoots by collecting props and steaming and iron cloth items.
- Developed seasonal merchandise assortment to improve category depth and breadth.
- Led aesthetic vision and creation of new fashion products.
Telecaller
EDIFY TECHNOLOGY
Kolkata, West Bengal
02.2011 - 07.2014
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Handled approximately 25 inbound and outbound call requests per day to provide existing customers with answers to questions and schedule appointments.
- Consulted with professionals to assess business needs and facilitate smooth on-boarding process.
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Assisted with training and orientation of new employees.
- Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
- Troubleshot problems for callers and helped independently resolve common issues.
Education
High School Diploma -
ST. THOMAS HIGH SCHOOL
KOLKATA 04.2005 - 03.2007
Bachelor of Arts - Liberal Arts And General Studies
Calcutta University
KOLKATA 05.2007 - 03.2010
Skills
Sales training
Sales process management
Sales promotion
Direct sales
Outbound sales calling
Sales floor support
Sales strategy development
Software
Timeline
Sr. Sales Associate
Sun And Sand Sports (GMG GROUP)
02.2018 - Current
Sr. Fashion Consultant
Aditya Birla Fashion And Retail Ltd
08.2014 - 11.2017
Telecaller
EDIFY TECHNOLOGY
02.2011 - 07.2014
Bachelor of Arts - Liberal Arts And General Studies
Calcutta University
05.2007 - 03.2010
High School Diploma -
ST. THOMAS HIGH SCHOOL
04.2005 - 03.2007