Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Details
Personal Information
Software
Timeline
AssistantManager
DEEPA DEVIDAS DHOTRE

DEEPA DEVIDAS DHOTRE

Sales Executive
Dubai,United Arab Emirates

Summary

Enthusiastic and dependable professional with over 13 years of experience in Business Development, Customer Service, and Lead Generation across diverse sectors. Proficient in sales operations, client relations, and quality management, with SAP SD support experience. Known for strong interpersonal skills, effective time management, and a proactive approach to problem-solving. Looking to leverage skills in a dynamic full-time role that values commitment, innovation, and results-driven performance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Sales Executive

Dollar Car Rental (Arenco Group)
Dubai
11.2023 - Current
  • Greet and assist customers in selecting the right vehicle based on their needs and preferences.
  • Handle inquiries via phone, email, and online platforms in a professional and timely manner.
  • Provide detailed information about rental terms, insurance, and vehicle features.
  • Coordinate with the fleet team to ensure vehicle availability and timely delivery/pick-up.
  • Ensure rental agreements are properly completed and filed.
  • Resolve customer complaints or conflicts calmly and professionally.
  • Follow up with clients to ensure satisfaction and repeat business.
  • Maintain high customer service standards in line with company policies.
  • Maintain daily sales records, track conversion rates, and prepare reports as required.
  • Liaise with operations, maintenance, and accounts teams for smooth service delivery.
  • Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
  • Reduced operational costs by identifying inefficiencies in sales process and implementing corrective measures.
  • Led cross-functional teams to support sales objectives, fostering collaboration between sales, marketing, and product development.

Customer Service Representative

PWS Infotech/Self Drive Pune
Pune
05.2023 - 09.2023
  • Answered incoming calls from current customers and asked open-ended questions to determine needs of customers from Dubai who rents car from Selfdrive.ae.
  • Working closely with all the dealerships to answer customer questions regarding the rentals.
  • Worked in the emails team pilot batch.
  • Handling customer queries over email and providing prompt responses.
  • Handling DED cases and all major vehicle damage case.
  • To ensure happy customer service.
  • Developed lasting relationships with customers, which helped to bring in additional business opportunities.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Participated in training programs to enhance product knowledge and customer service skills.

SAP SD Consultant

Amdhan India
Pune
03.2022 - 08.2022
  • Company Overview: Client: Staatsolie
  • Monitoring and resolving issues/queries promptly within SLA for clients.
  • Engaged in Project management activities, preparing timesheets, providing weekly reports, and conducting daily meetings with team members.
  • Getting updates from all respective team members for assigned tickets across modules.
  • Involved in customizing Amdhan's internal ticketing tool.
  • Prepared Quality process flow for client ticket monitoring process of Amdhan.
  • Involved in post-production support for end-users.
  • Connecting with super users, collecting complete information of issues, and providing solution on timely basis.
  • Updating tickets from time to time with progress done on issues, so that status of ticket is communicated across business and respective leads.
  • Analyzing errors, searching for causes of errors, providing corrective solutions, and suggesting preventive actions.
  • Involved in project meetings, Weekly and monthly presentations to client and Amdhan management.
  • Facilitated smooth go-live activities by conducting rigorous testing and quality assurance checks during implementation phases.
  • Successfully led multiple full-cycle SAP implementations, ensuring smooth transitions and minimal disruptions to operations.

Quality Manager

Marketing Dice
Pune
08.2018 - 01.2022
  • Keeping thorough check on call quality and delivery of team members.
  • Ensuring leads fit quality measures.
  • Training team on Quality Parameters.
  • Individual feedback and regular team sessions and delivering quality leads to renowned clients.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestone, and developed detailed plans based on broad guidance and direction.
  • Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
  • Managed and archived quality documentation and participated in internal and external quality audits.

Business Development Consultant / Quality Analyst

Selling Simplified
Pune
08.2012 - 06.2016
  • Lead Scoring and Qualifying Process.
  • Got promoted to Quality analyst.
  • Provided end-to-end process training.
  • KPI Monitoring.
  • Conducted regular feedback sessions and QA reporting.
  • Arranged potential client contacts, cultivated relationships, and followed through all service needs.
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Met with current clients to assess needs and develop improvement plans.
  • Guided client teams by proactively mentoring and developing staff in intellectual and professional development.
  • Streamlined sales processes by eliminating redundancy in re-entry of sales leads.
  • Set up and maintained global account management and reporting tools and processes.
  • Reviewed client concerns and recommended appropriate changes to supervisors.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Leveraged on-site observation and personal interviews to identify team and individual strengths.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.

Education

SAP Global Certification - SAP Sales And Distribution0.6 And HANA 1909

Atos Global
Pune
04.2003

Bachelor of Arts - Sociology

University of Pune
ST Miras College Pune

Skills

  • Business Development & Lead Generation
  • SAP SD (Support & Ticketing)
  • Customer Relationship Management
  • Sales & Target Achievement
  • Team Collaboration & Communication
  • Problem-Solving & Decision-Making
  • Quality Assurance & Process Improvement

Websites

Certification

  • SAP S/4HANA 1909 – Sales (C_TS462), SAP, 2023-03-01
  • SAP ECC 6.0 – SD Module (TSCM60/62), SAP, 2015-03-01

Additional Details

Fluent in English, Hindi, Marathi, Marwadi, Telugu, As per notice period

Personal Information

Availability: As per notice period

Software

SAP Sales and Distribution 60 and SAP HANA 1909

Timeline

Sales Executive

Dollar Car Rental (Arenco Group)
11.2023 - Current

Customer Service Representative

PWS Infotech/Self Drive Pune
05.2023 - 09.2023

SAP SD Consultant

Amdhan India
03.2022 - 08.2022

Quality Manager

Marketing Dice
08.2018 - 01.2022

Business Development Consultant / Quality Analyst

Selling Simplified
08.2012 - 06.2016

Bachelor of Arts - Sociology

University of Pune

SAP Global Certification - SAP Sales And Distribution0.6 And HANA 1909

Atos Global

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DEEPA DEVIDAS DHOTRESales Executive