DEEPA RISHIL KUMAR
Sharjah,UAE
Summary
Motivated Holiday Consultant with 18 years of experience, recognized for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team-building record.
Overview
19
19
years of professional experience
Work History
HOLIDAYS CONSULTANT
SHARJAH AIRPORT TRAVEL AGENCY (SATA)
Sharjah
09.2013 - Current
- Handling travel related queries for both Retail and Corporate Clients.
- Tailored travel itineraries by considering clients' preferences and requirements.
- Coordinated travel arrangements for smooth and efficient holidays.
- Determined exact customer requirements and recommended destinations to suit.
- Created and communicated clear, detailed itineraries ahead of travel.
- Follow up & after-sale coordination for smooth operation.
- Designing and assisting Marketing Team to promote seasonal offers for both Outbound & Inbound destinations.
- Increased client satisfaction through diligent follow-up on feedback.
- Adapted quickly under pressure whilst maintaining a friendly demeanor towards guests.
- Established strong rapport with guests for better communication and service provision.
- Managed customer complaints, resolving tensions efficiently.
- Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
- Collaborated with other departments within the company to streamline operations.
SUPERVISOR & HEAD OF DEPARTMENT
KERALA TOUR MART P. LTD.
COCHIN
01.2009 - 11.2012
- Developed the team to full functionality.
- Supervised daily operations of the holiday department.
- Assisted clients with travel arrangements for a hassle-free holiday experience.
- Received and resolved customer complaints escalated by staff.
- Monitored industry trends, adapting services to suit consumer demand.
- Directed and supervised front-of-house operations, upholding company standards.
- Assisted both Marketing & Web development departments in designing and promoting company website.
- Attended various trade shows/events and leveraged strategic networking.
- Reported directly to the Managing Director.
Senior Tour Executive
STAR DESTINATION MANAGEMENT COMPANY
Bangalore
03.2008 - 12.2008
TICKETING EXECUTIVE
AKBAR TRAVELS OF INDIA
Chavakkad, Thrissur
07.2006 - 02.2008
Education
Bachelor Degree in English Literature - Literature
ANNAMALAI UNIVERSITY
TAMIL NADUTravel & Tourism Foundation Diploma - Travel & Tourism
IATA/UFTAA
INDIASkills
- 18 years of experience in the Travel & Tourism Field
- Professional qualification in Travel & Tourism
- Good knowledge in GDS & other online ticketing engines
- Well versed in various areas of Tourism
- Excellent geographical knowledge and ability to suggest suitable options to the clients
- Well versed in Hotel, Air ticket & Rail reservations
- Good experience in booking Car Rentals, Cruise, Guide, Tours & Transfers
- Good knowledge in Visa & Custom regulations for most of the countries
- Maintain relationships with key persons in the industry
- Critical thinker and problem solver
- Good sales and presentation skills
- Good Customer Service Skills
- Team player
- Self-motivated, confident & passionate in the work
- Proficiency in English
- Excellent Computer Skills
Languages
English
Fluent
Malayalam
Native
Hindi
Elementary
Timeline
HOLIDAYS CONSULTANT
SHARJAH AIRPORT TRAVEL AGENCY (SATA)
09.2013 - Current
SUPERVISOR & HEAD OF DEPARTMENT
KERALA TOUR MART P. LTD.
01.2009 - 11.2012
Senior Tour Executive
STAR DESTINATION MANAGEMENT COMPANY
03.2008 - 12.2008
TICKETING EXECUTIVE
AKBAR TRAVELS OF INDIA
07.2006 - 02.2008
Bachelor Degree in English Literature - Literature
ANNAMALAI UNIVERSITY
Travel & Tourism Foundation Diploma - Travel & Tourism
IATA/UFTAA
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