Denis Paudel
Dubai,UAE
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Experienced Barista with wide range of coffee and tea knowledge. Successfully serves customers in high-traffic coffee shops. Superior customer service skills and commitment to product quality and operational efficiency. Motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Bell attendant
Flora Inn Hotel
Dubai, UAE
03.2024 - Current
- Ensured a safe and welcoming environment, performing cleaning and maintenance of lobby and Lounge areas.
- Smoothened rooming process, maintaining effective communication with guests and teams.
- Assisted with preparation, arrival and departure of corporate and convention groups, handling luggage service for up to 400+ guests.
- Escorted guests to rooms on arrival, explaining facilities and resolving queries.
- Optimized guest experience by informing guests of hotel services and effectively communicating room features.
Specialty Café Barista trainee
Iconic Training Institute
Dubai, UAE
02.2024 - 04.2024
- Suggested alternative milk options to improve coffee art results, resulting in higher levels of customer satisfaction.
- Maintained up to date knowledge in latest coffee trends and barista techniques by participating in training opportunities.
- Developed new recipes, trying different brew methods and brew ratios to achieve optimal results.
- Used modern techniques to prepare juices and coffees to customer specifications.
- Optimized shift efficiencies, maintaining an organized workspace to ensure co-workers could locate resources and product easily.
- Prepared and processed coffee orders per customer.
- Assessed espresso, tasting and measuring samples to calculate strength and extraction yield.
- Created specialty drinks according to exact customer requests and preferences.
- Refilled replaceable and chilled ingredients, recording out-of-stock items for re-ordering.
Barista
Woodland Café & Restaurant
Nawalparasi, Nepal
02.2021 - 01.2023
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced café environments.
- Used excellent memorization skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Warmly greeted and served customers, promptly processing payments to minimize wait times.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Cleaned counters, machines, utensils and seating areas for immaculate café conditions.
- Maintained clean, organized café workspaces, enabling co-workers to readily locate required supplies.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
Education
SLC - Business
Nepal Secondary School
Nepal 04.2010 - 04.2012
High School Diploma - Account
Bal Bikas English Boarding Higher Secondary School
Nepal 05.2012 - 06.2014
Skills
- Beverage preparation
- Speedy and efficient
- Latte art
- Point of sale knowledge
- Highly organized
- Ordering procedures
- Strong communication
- Espresso machine operation
- Food preparation and safety
- Flavored syrup measurements
- Teamwork and collaboration
- Specialty milk options
- Hospitality service expertise
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Affiliations
- Always willing to learn and experience new things.
Certification
KHDA Certificate.
Nature
Passionate
Hard Working
References
References available upon request.
Timeline
Bell attendant
Flora Inn Hotel
03.2024 - Current
Specialty Café Barista trainee
Iconic Training Institute
02.2024 - 04.2024
Barista
Woodland Café & Restaurant
02.2021 - 01.2023
High School Diploma - Account
Bal Bikas English Boarding Higher Secondary School
05.2012 - 06.2014
SLC - Business
Nepal Secondary School
04.2010 - 04.2012
KHDA Certificate.
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