Summary
Overview
Work history
Education
Skills
Languages
Timeline
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DENNIS MBUTHIA

DUBAI,UAE

Summary

Dedicated professional with expertise in price tagging and warranty services, demonstrating flexibility in shift work and adaptability to changes. Proven track record in order fulfillment efficiency, enhancing operational workflows. Committed to applying skills in a dynamic retail environment while seeking career advancement opportunities.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work history

Store associate

Amazon
dubai, United Arabs Emirates
05.2024 - Current
  • Trained new hires, enhancing productivity and operational efficiency.
  • Executed administrative tasks to ensure seamless store operations.
  • Delivered exceptional support, significantly boosting customer satisfaction.
  • Maintained a pristine and organised work environment for staff and customers.
  • Performed daily opening and closing procedures punctually to prepare store for business.
  • Worked during busy holiday seasons, upholding high customer service standards.
  • Responded promptly to customer enquiries, resulting in positive feedback.

Customer service representative

Carrefour
Nairobi , KENYA
05.2023 - 03.2024
  • Processed orders swiftly, ensuring positive shopping experiences for customers.
  • Fostered brand loyalty by cultivating strong customer relationships.
  • Participated in team meetings to share best practices for service delivery enhancement.
  • Maintained a clean, organised work environment conducive to staff and customer satisfaction.
  • Developed up-to-date product knowledge, facilitating effective promotions.
  • Contributed to store targets while adhering to established service standards.
  • Mitigated conflicts by delivering timely, effective resolutions to customer disputes.
  • Assisted customers in informed decision-making through detailed product information.

Education

Bachelor's degree - PROCUREMENT AND SUPPLY MANAGEMENT

KIRINYAGA UNIVERSITY
KENYA
08.2019 - 05.2023

Diploma -

KERUGOYA BOYS HIGH SCHOOL
KENYA

Skills

  • Flexible working shifts understanding
  • Price tagging expertise
  • Warranty services understanding
  • Flexible to shift changes
  • Order fulfillment efficiency

Languages

English
Native

Timeline

Store associate

Amazon
05.2024 - Current

Customer service representative

Carrefour
05.2023 - 03.2024

Bachelor's degree - PROCUREMENT AND SUPPLY MANAGEMENT

KIRINYAGA UNIVERSITY
08.2019 - 05.2023

Diploma -

KERUGOYA BOYS HIGH SCHOOL

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DENNIS MBUTHIA