Dennis Senyo Dokli
Abu Dhabi,United Arab Emirates
Summary
As a Rides and Attractions Specialist at SeaWorld Yas Island, Abu Dhabi, I promote a welcoming environment for guests and ensure the safe and fun operation of rides. I have a Bachelors Degree in Business Management and a passion for delivering memorable experiences. In my previous roles, I have gained valuable skills and achievements in sales, administration, and customer service. I have managed clerical needs, prepared invoices and reports, made travel arrangements, and organized appointments for executives. I have also increased office efficiency by introducing a user- friendly electronic filing system. As a sales associate, I have built a great team and relationships, delivered products that are used by many people in my area, and trained new members on product knowledge and sales strategies. I have also received multiple awards for creating positive customer feedback and being hardworking and committed to safety.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Rides and Attractions Specialist
SeaWorld Abu Dhabi
Yas Island, Abu Dhabi , UAE
03.2023 - Current
- Promote a welcoming environment by welcoming guests in a warm and friendly manner
- Ensure all rides and attractions rules and regulations are enforced by communicating with guest at all times.
- Ensure all rides and attractions start up and closedown procedures are completed correctly
- Advised guests on expected ride wait times and managed orderly queues.
- Helped guest to mount and exit rides safely.
- Follow all safety policy and procedures maintaining safe operation of rides
- Answer all guest questions and concerns in a professional manner
- Deliver fun and memorable experiences to the guests
- Maintain company appearance by wearing appropriate uniforms all times
- Communicate clearly with my team, team leaders, management team as well as communication control team daily regarding rides and attractions information
- Prepare and maintain daily rides and attractions documentations
- Explain safety procedures and restrictions to guest (loading, unloading) as they arrive or depart the park to ensure guest understand the importance of these procedures
- Provide Exceptional customer experience to all guest by smiling, welcoming and acknowledging and thanking them as well as inviting them back and directing them to other rides and attraction areas of the park
- Successfully managed crowds in amphitheaters for dolphin and sea lion presentations.
Administrative Assistant
Council of Scientific and Industrial Research
Accra , Ghana
08.2019 - 06.2022
- Managed clerical needs of employees including administrative support, file management and stationery support.
- Prepared invoices, reports, memos, letters and other documents using Microsoft office tools.
- Answer and direct phone calls to appropriate parties.
- Make travel arrangements for executives Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Attend meetings for record keeping.
- Organize and schedule appointments for District commercial officer and other executives.
- Data entry of client research results and storing them
- Provided printing, photocopying scanning support to colleagues.
- Typed and proofread documents with zero errors.
Customer Service Executive (Internship)
Electricity Company Of Ghana
Accra , Ghana
08.2017 - 08.2018
- Promoted a welcoming environment while managing reception area and fielding customer request for information.
- Displayed strong customer service skills with professional telephone manner to resolve customer issues and enquiries.
- Data entry of customer interactions, transactions, complaints as well as research to troubleshoot customer problems.
- Resolve customer complaints and draft status on customer issues.
- Promptly respond to customer enquiries and handling customer questions and concerns with speed and professionalism.
Education
Bachelor of Arts - Business Management
University for Development Studies Ghana
Ghana 08.2015 - 11.2019
High School Diploma - Business
Accra High School
Accra, Ghana 05.2010 - 05.2013
Skills
- Excellent communications skills
- Team Player
- Innovative Problem Solver
- Administrative Skills
- Customer Service and Customer Support
- Attention to detail
- Time management skills
- Good command of Microsoft Tools
- Guest and client satisfaction
Interests
HOBBIES AND INTERESTS
, Music
Bicycle riding
Reading
Languages
English
Fluent
Certification
1. Creating a Positive Customer Experience - LinkedIn Learning
2. Leadership Foundations - LinkedIn Learning
3. Operations Management Foundations - LinkedIn Learning
4. Heartsaver First Aid CPR AED - American Heart Association
Awards
Q2 Miral Wow Awards
Q3 Miral Wow Awards
References
1. Rufina Tamani
Job Title: Operations Team Leader - SeaWorld Abu Dhabi
Phone Number: +971 55 368 7150
Email: ruphinatamani@gmail.com
2. Clement Obeng
Job title: Sales Attendant - Adnoc Distribution
Phone Number: +971 50 752 3659
Email: clementobeng31@gmail.com
Timeline
Rides and Attractions Specialist
SeaWorld Abu Dhabi
03.2023 - Current
Administrative Assistant
Council of Scientific and Industrial Research
08.2019 - 06.2022
Customer Service Executive (Internship)
Electricity Company Of Ghana
08.2017 - 08.2018
Bachelor of Arts - Business Management
University for Development Studies Ghana
08.2015 - 11.2019
High School Diploma - Business
Accra High School
05.2010 - 05.2013
1. Creating a Positive Customer Experience - LinkedIn Learning
2. Leadership Foundations - LinkedIn Learning
3. Operations Management Foundations - LinkedIn Learning
4. Heartsaver First Aid CPR AED - American Heart Association
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