Ethel Sande
Abu Dhabi,AZ
Summary
Hospitality professional with experience in Hospitality industry seeking flexible Administration and Hospitality roles. A friendly, energetic, approachable, reliable, enthusiastic and communicative team player with excellent multitasking abilities who is prepared to learn, develop new skills and support team to increase customer satisfaction and encourage customer loyalty. Can work comfortably in fast-paced environments and collaborates well to solve service issues.
Overview
8
8
years of professional experience
Work History
Rides & Attraction Operator
Abu Dhabi, SeaWorld Abu Dhabi, Arab Emirates
10.2023 - Current
- roviding excellent service to guests and ensuring guest satisfactory
- Welcome guests in warm and friendly manner.
- Ensure all rides and attractions rules and regulations are enforced at all times.
- Ensure all rides and attractions start up and close down procedures are completed correctly.
- Organize and regulate queuing systems for all rides and attractions.
- Ensure height measuring is conducted accurately and efficiently.
- Ensure ride platforms are organized for operation.
- Explain, distribute and fit ride safety clothing to guests that require it.
- Ensure that guests load and unload from rides and attractions safely and efficiently.
- Check all ride restraints, safety belts and attraction equipment properly to ensure guests are safe and comfortable at all times.
- Check safety equipment (fire extinguishers, emergency exits and emergency routes)
- Communicate clearly with guests, colleagues and management at all times
- Be able to use ride stop and emergency stop functions effectively and confidently.
- Delivering fun and memorable experiences to guests.
- Opening and closing rides and attractions to guests
- Follow all Health and Safety policies and procedures.
- Record all details of daily operation on ride or attraction (e.g. Down times, throughput and colleague breaks)
- Ensure that daily ride documentation is kept up to date, tidy and accurate.
- Handle and lead ride downtime and emergency situations as and when required.
- Ensure clean and safe environment.
Waitress / Hostess
HOLIDAY INN HOTEL
02.2023 - 06.2023
- Meeting and greeting guests upon entrance.
- Greeting and welcoming guests in well polite professional manner
- Escorting guests to their tables.
- Presenting menus to guests and answer questions about menu items and making recommendations upon requests
- Taking food and drinks (Alcoholic and Non-Alcoholic) orders from guests
- Passing food orders through kitchen staff promptly
- Clearing dishes and cutlery away from tables if guests have finished eating.
- Ensuring food service area and tables are left clean ad tidy once guests have left.
- Looking after guests with special needs i.e. Allergies, dietary requirements
- Relaying, preparing and setting tables for next guests.
- Assisted other waiters and waitresses should any need arise and if my customers have been fully attended to.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Sales Administrator
Life Premium, Apartments
11.2021 - 09.2022
- Preparing and filing information and handling tenants
- Making and answering calls
- Offering a warm and friendly welcoming when meeting and greeting tenants
- Effectively communicating with other departments to guarantee a seamless service
- Offering good service to old and new tenants
- Checking with each department and helping where I can
- Processed various types of transactions at the reception
- Performed flat sales
- Attended to tenants' queries and problems and made sure it was attended to with differentand perspective departments
- Oversaw the work of the housekeeping team
- Maintained various types of records and reports.
Administrator / Volunteer Caregiver
07.2016 - 11.2021
- Handled diary management for smooth-running administration processes
- Cultivated and deepened relationships with customers by providing exceptional service
- Took minutes and thorough notes in meetings for distribution
- Facilitated and processed incoming calls and emails, distributing relevant information tonecessary departments
- Managed queries in person, by phone and via email with exceptional customer care
- Ordered stationery supplies to meet usage demands, including ink cartridges, toner and paper
- Organized meetings and events guaranteeing professional results
- Offered excellent customer service to colleagues and external representatives, maintainingcompany reputation
- Provided dependable administrative support to senior staff, enabling them to freely handlehigh-importance tasks
- Monitored office inventory supplies, re-ordering for service provisions
- Proofread and edited documents typed by colleagues to improve readability
- Prepared and analyzed financial statements for management teams
- Offered a warm and friendly welcoming when meeting and greeting visitors.
Education
National Diploma - Business Administration
UMAA College
Zimbabwe10.2015
Certificate in Microsoft Office -
Aplisoft Technologies
Zimbabwe02.2015
O' Level Certificate -
MT ST MARYS' HIGH SCHOOL
Zimbabwe2011
Skills
- COMPUTER SKILLS
- MS-Office/Word/Excel/PowerPoint
- Strengths
- Working under pressure # Managing # Teamwork # Accuracy
- Technical knowledge
- MS Outlook
- Customer Service
- Time Management
- Teamwork and Collaboration
- Multitasking
- Problem-solving abilities
- Interpersonal Skills
- Queue management
Languages
Accomplishments
- Achieved a WOW award through effectively creating great momements and engaging with guest.
Languages
English
Advanced (C1)
Additional Information
KeyWorkSkills Patience and attentiveness. Motivation to learn new knowledge and skills. Can work collaboratively and communicate effectively with team members at all levels. Excellent Knowledge of the English Language with clear and positive communication. Able to communicate effectively with people of all levels despite their various different backgrounds. Completing any assignments in a reasonable time and manner. Have a full knowledge of office procedures and policies. Knowledge of product. Goal-oriented focus. Tenacity and persuasion. Ability to handle surprises. Time management skills. Ability to do cross trainings and work in most hospitality positions.
Timeline
Rides & Attraction Operator
Abu Dhabi, SeaWorld Abu Dhabi, Arab Emirates
10.2023 - Current
Waitress / Hostess
HOLIDAY INN HOTEL
02.2023 - 06.2023
Sales Administrator
Life Premium, Apartments
11.2021 - 09.2022
Administrator / Volunteer Caregiver
07.2016 - 11.2021
National Diploma - Business Administration
UMAA College
Certificate in Microsoft Office -
Aplisoft Technologies
O' Level Certificate -
MT ST MARYS' HIGH SCHOOL
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